Jobs / India / Hewlett Packard Enterprise Company
Premium Support Engineer - L3
Hewlett Packard Enterprise Company · 🌍 Chennai, Tamil Nadu, India
Sponsorship verdict
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Sponsor Radar — Hewlett Packard Enterprise Company
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About the role
Premium Support Engineer - L3 This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. Job Description: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. What you’ll do: • Lead and drive troubleshooting on Customer reported issues. • Isolate Product issue at hardware/software level, replicate customer environments in lab, own and document communication among customers, engineering and provide final fix. • Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business. • Gain in-depth knowledge of the infrastructure and technologies that are present in customer’s network profile; including their network topology, features, configurations, and service history, which results in faster resolution. • Partners internally with other Services teams to deliver focused support by participating in Customer reviews, Network trainings and driving critical issues to resolution. • Keep the other support teams trained on the designated Premium customer network, practices followed. • Provides technical expertise and guidance during testing, deployment and operational phases for Premium Customers. • Participate in tasks such as new product development projects, Knowledge base creation, trainings, and other documentation activities. • Mentor newly hired support engineers and peers in technical areas of specialty. • Products to be supported - Switching Platforms (Juniper/Aruba), WLAN Platforms (Juniper/Aruba), Software Platforms (Juniper/Aruba) P rimary Skills required: • Excellent Customer handling and communication (verbal and written) skills What you need to bring: • Strong understanding of SD-WAN architectures and technologies , including overlays/underlays, application-aware routing, path selection, service chaining, segmentation, WAN optimization, and centralized orchestration platforms. • Working knowledge of SD-WAN deployment and operations , including branch onboarding, tunnel establishment, policy design, high availability, traffic steering, and troubleshooting across hybrid WAN environments. • Good understanding of Layer 3 networking fundamentals , including IP addressing, routing concepts, QoS, NAT, VPN technologies (IPsec/GRE), and routing protocols such as BGP, OSPF, and IS-IS. • Fundamental Layer 2 knowledge , including Ethernet, VLANs (802.1Q), LACP, STP/RSTP, ARP, and BFD to support branch, campus, and WAN