Customer Experience Internship

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About the role

Customer Experience Internship This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. Job Description: Who We Are: Hewlett Packard Enterprise offers university students the opportunity to join a leading IT company and gain invaluable experience through our Internship Program (Duration of 6 months but it can be subject of extension). Hewlett Packard Enterprise offers you a highly dynamic, fast-paced, professional working environment and the chance to develop the skills you have gained at university in a real business environment. During your internship you will not only apply these skills in the IT industry, but also acquire a range of abilities to contribute to the business whilst working alongside industry professionals. Throughout the program, you'll have regular training and one-to-one meetings with your manager. Working together, you'll set goals and plot your development. And with our open-plan offices and friendly working culture, you'll have the chance to learn from senior managers who can help you in your future career. Start Date : - Feb 2027 Location: Bucharest, Romania What will you do: As part of our Services Quote to Cash operations, you will be responsible for facilitating certain segments of the day-to-day operational processes related to front-end (customer support or sales support) and/or back-end (contract booking and activation, offer creation, renewal management, order booking or dispute management) activity in support of the organization’s business objectives. To do so, you will work closely with your peers in operations teams and/or regional business teams functions by utilizing organization’s tools and data infrastructure. • You will support activity related to particular team processes like customer order booking, order release, renewal activation, partner/sales request (tickets) management, etc. • You will support in resolving operational issues that may arise from the entire sales process flow (e.g., order status, return and delivery, invoicing, and post-financial sales schedules) • You will issue reports related to the assigned operational activity and analyse the data • You will request/ share data and coordinate actions with other teams and functions as guided by the process • You will ensures verification, functionality, business control and compliance with audit requirements aimed at securing HPE financially What you’ll need: • Currently enrolled in a Bachelor or Master’s degree in Business/Economics • Good analytical and problem solving skills • Strong customer service mind-set • Result-oriented, self-started, able to achieve goals and objectives • Team player, communicative and flexible, quality mind-set • Fluent in English and any other language will be considered a plus • Have very good MS Office skills (Excel, PowerPoint, Word, Outlook) What you can expect from us : • Initial extensive onboarding to support you with adjusting into the role • Ongoing learning and development throughout the duration of the program •

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