Jobs / United States / Philips North America LLC
Clinical Support Specialist (Manhattan)
Philips North America LLC · 🇺🇸 Manhattan, New York, United States
Sponsorship verdict
Sponsorship possible
One solid signal, not two — worth applying, and worth asking about sponsorship early.
- Employer is on a government sponsor recordThe US Department of Labor certified 25 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest May 2026) — the step every H-1B hire needs first. USCIS also records 14 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
- The posting doesn’t mention sponsorshipSilence isn’t a refusal — ask the recruiter before investing much time.
- No salary bar for this routeH-1B has no fixed salary bar: the employer must pay at least the prevailing wage for the role and area. Cap-subject employers enter a lottery weighted by wage level. Source: https://www.federalregister.gov/documents/2025/12/29/2025-23853/weighted-selection-process-for-registrants-and-petitioners-seeking-to-file-cap-subject-h-1b, rules effective 2026-02-27.
- What Philips North America LLC paid sponsored hires in similar roles1 certified filing for “Support Engineer” (Computer Network Support Specialists) in KS: $76k–$76k, median $76k. Most were filed at wage level III (100%) — 3 lottery entries, ≈46% projected selection odds for cap-subject employers. Source: US Department of Labor LCA disclosure data (Oct 2025 – Jun 2026).
- Confirmed live todayWhen a source last listed this job as open.
US H-1B: cap-subject employers enter a lottery weighted by wage level — Level I gets 1 entry, Level IV gets 4 (DHS projected selection odds ≈15% at Level I to ≈61% at Level IV). Universities and non-profit research employers are cap-exempt. The $100,000 fee for new petitions from abroad is currently blocked by a court order (appeal pending).
A verdict summarises public evidence; it is not legal advice and never a guarantee — the employer and the immigration authority decide. Sign in to factor in where you can already work.
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Sponsor Radar — Philips North America LLC
The US Department of Labor certified 25 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest May 2026) — the step every H-1B hire needs first. USCIS also records 14 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
Past sponsorship or register membership never guarantees sponsorship for this vacancy or for you. Full Sponsor Radar for Philips North America LLC →
About the role
Job Title Clinical Support Specialist (Manhattan) Job Description Your role: • Serves as a clinical subject matter expert by providing frontline customer support, troubleshooting application issues, and resolving product inquiries through phone, email, and chat. Leverages deep clinical product knowledge and strong problem-solving skills to address customer concerns independently and efficiently. • Owns the escalation management process from intake through resolution, including developing action plans, coordinating cross-functional support, and securing customer agreement on corrective actions. Escalates high-severity issues to senior leadership when appropriate and drives timely resolution. • Partners with technical, engineering, and development teams to investigate complex customer issues and ensure effective problem resolution. Conducts root cause analyses, implements corrective actions, and documents troubleshooting activities to prevent recurring issues. • Provides clinical education, training, and guidance to both customers and internal service teams to promote effective product use and improve operational performance. Develops and delivers knowledge-sharing initiatives, technical seminars, and best-practice resources to enhance team productivity. • Maintains a strong focus on quality, compliance, and continuous improvement by monitoring customer feedback, reporting safety concerns, and keeping knowledge resources current with evolving clinical trends. Builds collaborative relationships across teams while providing leadership with insights and recommendations for customer sites requiring intervention. You're the right fit if: • You’ve acquired 2+ years of PACS implementation/administration, healthcare technical support or radiology experience and have a strong knowledge of hospital workflows; a bachelor's degree may be considered in lieu of experience. • Your skills include: • Strong analytical skills with the ability to manage competing priorities and deliver results under tight deadlines. • Aptitude for developing and executing action plans to drive issue resolution. • An understanding of DICOM and/or HL7 and Vue PACS is preferred. • You have a high school diploma, vocational education or a bachelor's degree or equivalent. ARRT or CIIP certification highly preferred. • You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position . • You’re a strong collaborator with the ability to build productive working relationships across teams and stakeholders. How we work together We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations. This is an onsite role. About Philips We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others. • Learn more about our business . • Discover our rich and exciting history. • Learn more about our purpose. • Learn more about our culture. Philips Transparency Details The pay range for this position in NY is $47.00 to $73.00. The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity. In addition, other compensa