Advisory Solution Consultant - Data & Analytics
Servicenow INC · 🌍 Tokyo, JP
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About the role
We are seeking an experienced and dynamic technical presale professional to join our team as an Advisory Solution Consultant focused on ServiceNow's Workflow Data Fabric & RaptorDB. This role is critical to shaping and delivering innovative, scalable data platform solutions for our customers. You will play a key role in defining and showcasing the technical vision for ServiceNow’s emerging data capabilities, with a strong emphasis on distributed databases, data integration, and advanced analytics, complemented by the broader ServiceNow ecosystem including NowAssist and Agentic AI. Key Responsibilities • Data Solution Evangelism: Serve as a key technical advisor and advocate for ServiceNow’s Workflow Data Fabric and RaptorDB, articulating the benefits and capabilities of data platforms and integrated data solutions to business and technical stakeholders. • Database Architecture Advisory: Act as a trusted advisor to clients on how to architect, scale, and operate transactional and analytical workloads on RaptorDB. Provide guidance on distributed, multi-region, HA architectures, performance tuning, and data compliance best practices. • Customer Engagement: Lead technical discovery sessions to identify customer needs, data integration challenges, and architectural gaps. Design and articulate innovative ServiceNow-based solutions aligned to business outcomes. • PoC & Value Engineering: Build and deliver custom proof-of-concepts and proof-of-value solutions that demonstrate Workflow Data Fabric and RaptorDB’s technical strengths and business impact. • Competitive Differentiation: Provide insights into the competitive data platform landscape, articulating trade-offs and positioning RaptorDB against alternatives. • Solution Storytelling: Communicate complex technical solutions in clear and compelling ways to both technical and executive audiences. Align technical value to business priorities. • Internal Enablement & Feedback: Collaborate with product and field enablement teams to share customer insights, influence roadmap, and contribute to reusable assets and learning materials. • Sales Strategy Support: Actively support the presales lifecycle from qualification to close, including sizing, solution validation, and architecture workshops. To be successful in this role you have: • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. • 5+ years in technical presales, solution engineering, or architecture roles with enterprise data platforms, cloud databases, or infrastructure technologies. • Deep understanding of distributed database concepts, transactional/analytical processing, replication, sharding, and storage optimization. • Strong technical background in data engineering, strong focus on data platforms, databases or infrastructure technologies. Enterprise software experience is a must. • Hands-on experience with data ingestion, ETL pipelines, real-time streaming platforms, and integration technologies (REST, JDBC, Kafka, etc.). • Strong coding/scripting ability in SQL, Python, or similar languages to prototype solutions and communicate technical designs. • Prior exposure to data modeling, query optimization, performance benchmarking, and capacity planning. • Experience with low-code/no-code application development platforms; familiarity with ServiceNow platform certifications (CSA, CAD) is preferred. • Familiarity with competitive platforms like MongoDB Atlas, Snowflake, Databricks, BigQuery, Google Spanner, DynamoDB, or Cloudera is a strong plus. • Strong stakeholder management sk