Jobs / United States / Servicenow INC
Principal Product Success Architect
Servicenow INC · 🇺🇸 Austin, Texas, US (Remote) · Remote
Sponsorship verdict
Sponsorship possible
One solid signal, not two — worth applying, and worth asking about sponsorship early.
- Employer is on a government sponsor recordThe US Department of Labor certified 547 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 185 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
- The posting doesn’t mention sponsorshipSilence isn’t a refusal — ask the recruiter before investing much time.
- No salary bar for this routeH-1B has no fixed salary bar: the employer must pay at least the prevailing wage for the role and area. Cap-subject employers enter a lottery weighted by wage level. Source: https://www.federalregister.gov/documents/2025/12/29/2025-23853/weighted-selection-process-for-registrants-and-petitioners-seeking-to-file-cap-subject-h-1b, rules effective 2026-02-27.
- What Servicenow INC paid sponsored hires in similar roles3 certified filings for “Staff Product Adoption Architect” (Sales Engineers) in TX: $112k–$167k, median $140k. Most were filed at wage level II (33%) — 2 lottery entries, ≈31% projected selection odds for cap-subject employers. Source: US Department of Labor LCA disclosure data (Oct 2025 – Jun 2026).
- Confirmed live todayWhen a source last listed this job as open.
US H-1B: cap-subject employers enter a lottery weighted by wage level — Level I gets 1 entry, Level IV gets 4 (DHS projected selection odds ≈15% at Level I to ≈61% at Level IV). Universities and non-profit research employers are cap-exempt. The $100,000 fee for new petitions from abroad is currently blocked by a court order (appeal pending).
A verdict summarises public evidence; it is not legal advice and never a guarantee — the employer and the immigration authority decide. Sign in to factor in where you can already work.
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Sponsor Radar — Servicenow INC
The US Department of Labor certified 547 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 185 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
Past sponsorship or register membership never guarantees sponsorship for this vacancy or for you. Full Sponsor Radar for Servicenow INC →
About the role
Role Description Principal AI Strategists on the PACE team play a critical role in guiding customers through their AI transformation journey by leading business alignment, strategic advisory, and value realization activities for ServiceNow’s AI capabilities. Operating independently as the lead strategist on engagements, they drive AI roadmapping, governance advisory, and organizational change management planning to ensure customers achieve long-term business value from ServiceNow’s AI products including Now Assist, AI Agents, and Predictive Intelligence. Building trusted relationships with senior business executives, they ensure alignment between customer business objectives and AI solutions while scaling AI strategy expertise across internal teams, customers, and partners. Partnering closely with AI Architects in the PACE pairing model, AI Strategists own the business strategy workstream—identifying ‘the why and what’ of AI adoption—while Architects own the technical architecture and implementation (‘the how’). Together they deliver integrated service offerings that drive measurable customer outcomes. What are the unique job responsibilities for this role? • 5 years of experience working as a consultant in Software or technology industries • 5 years of experience on the ServiceNow platform • 3+ years of experience working with multiple AI tools and LLM's • Operates independently as the lead AI strategist on customer engagements; drives business alignment and value conversations • Develops AI roadmaps to drive customer adoption and successful utilization of AI products across the ServiceNow platform • Leads AI value discovery and realization conversations with customers, articulating business outcomes and building the case for continued AI investment • Partners with AI Architects to deliver integrated service offerings, with strategists leading business alignment and architects driving technical implementation • Provides AI governance advisory services (e.g., responsible AI policy frameworks, data classification guidance, executive steering committee charters), helping customers establish organizational readiness for AI adoption including alignment with applicable regulatory, privacy, and compliance requirements • Leads organizational change management planning for AI initiatives (e.g., stakeholder impact assessments, adoption communication campaigns, role-based training curricula) • Drives customer activation by building AI business cases and adoption roadmaps in partnership with the account team; monitors consumption and intervenes on stagnation • Builds trusted relationships with senior business executives including CIOs and department heads; owns executive stakeholder alignment on AI strategy • Proactive in sales support; drives Expert Services leads for AI strategy engagements • Contributes to thought leadership documents, white papers, knowledge base articles, and strategic advisory frameworks to scale AI strategy expertise • Develops and refines techniques to demonstrate AI value to business stakeholders Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, vetera