Junior Customer Activation Specialist

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About the role

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive.   We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.   As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.   We actively uphold transparent and fair hiring practices that support individual opportunity, inclusive culture, and career mobility across all levels of our organisation. We offer meaningful opportunities for growth, a culture of inclusion, and a strong commitment to transparency and integrity in everything we do. Job Description Job Description Provides operational and customer support by performing a variety of account maintenance, document processing, and recordkeeping activities associated with customer onboarding and activation processes. Responsible for reviewing, validating, and processing customer information while ensuring accuracy, compliance, and timely completion of service requests. Serves as a key point of contact for internal partners and customers by responding to inquiries, resolving issues, and supporting the overall customer activation experience. The Junior Customer Activation Specialist works closely with cross-functional teams to process customer documentation, maintain account records, monitor service requests, and support account activation activities. This role requires strong attention to detail, a customer-focused mindset, and the ability to manage multiple priorities in a fast-paced operational environment. Key Responsibilities • Process customer account activation requests, account maintenance transactions, and related administrative activities. • Review customer documentation for completeness, accuracy, and compliance with established procedures. • Enter, update, and maintain customer information across multiple systems and databases. • Process account changes, record transactions, and maintain accurate customer records. • Receive, classify, organize, and validate documentation and customer information. • Research, investigate, and resolve account exceptions, discrepancies, and operational issues. • Respond to customer and internal partner inquiries regarding products, services, account status, and documentation requirements. • Provide timely and professional support to customers throughout the account activation process. • Complete operational reports, tracking activities, and administrative tasks as required. • Escalate complex issues, risks, or service concerns to appropriate teams when necessary. • Support process improvement initiatives designed to enhance efficiency and the customer experience. • Maintain a thorough understanding of products, services, systems, policies, and procedures within the assigned business area. • Meet established productivity, quality, service, and compliance standards. Basic Qualifications • High school dipl

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