Jobs / United States / Servicenow INC
Sr Customer Success Manager ( Armis/ Veza)
Servicenow INC · 🇺🇸 San Diego, CALIFORNIA, US (Remote) · Remote
Sponsorship verdict
Sponsorship possible
One solid signal, not two — worth applying, and worth asking about sponsorship early.
- Employer is on a government sponsor recordThe US Department of Labor certified 547 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 185 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
- The posting doesn’t mention sponsorshipSilence isn’t a refusal — ask the recruiter before investing much time.
- No salary bar for this routeH-1B has no fixed salary bar: the employer must pay at least the prevailing wage for the role and area. Cap-subject employers enter a lottery weighted by wage level. Source: https://www.federalregister.gov/documents/2025/12/29/2025-23853/weighted-selection-process-for-registrants-and-petitioners-seeking-to-file-cap-subject-h-1b, rules effective 2026-02-27.
- What Servicenow INC paid sponsored hires in similar roles33 certified filings for “Senior Inbound Product Manager” (Sales Engineers) in CA: $156k–$199k, median $169k. Most were filed at wage level III (52%) — 3 lottery entries, ≈46% projected selection odds for cap-subject employers. Source: US Department of Labor LCA disclosure data (Oct 2025 – Jun 2026).
- Confirmed live todayWhen a source last listed this job as open.
US H-1B: cap-subject employers enter a lottery weighted by wage level — Level I gets 1 entry, Level IV gets 4 (DHS projected selection odds ≈15% at Level I to ≈61% at Level IV). Universities and non-profit research employers are cap-exempt. The $100,000 fee for new petitions from abroad is currently blocked by a court order (appeal pending).
A verdict summarises public evidence; it is not legal advice and never a guarantee — the employer and the immigration authority decide. Sign in to factor in where you can already work.
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Sponsor Radar — Servicenow INC
The US Department of Labor certified 547 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 185 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
Past sponsorship or register membership never guarantees sponsorship for this vacancy or for you. Full Sponsor Radar for Servicenow INC →
About the role
The Sr CSM serves as the business liaison between the customer and all cross functional teams, including our Executive team, Product Management, Engineering, Sales, Training and Enablement, and others. Responsibilities • Own a portfolio of customers as the primary point of contact following the sale • Build and maintain a success plan for each account tied to their security objectives, and drive it to completion • Understand customer use cases and provide recommendations that improve security posture and platform utilization • Ensure deployment and configuration align with key business use cases and are delivered on schedule • Guide customers through adoption and configuration so their teams can operate the platform independently • Stay current on third-party integrations and how they interact with Armis within customer environments • Serve as a subject matter expert in your area of technical proficiency • Identify risk early, drive mitigation, and engage specialists when a problem requires deeper expertise • Partner with Sales on renewal readiness and surface growth opportunities as customer needs evolve • Design and improve the scaled programs the segment runs on, so outcomes lift across the portfolio and not only in your own accounts • Build reusable playbooks, templates, and AI workflows the team adopts, and mentor CSMs joining the team • Act as the customer advocate within Armis, coordinating across teams to meet customer objectives To be successful in this role you have • Bachelor's degree in Computer Science, Information Systems, or a related field, or relevant certifications (CISSP, Security+, CEH) • 7+ or more years of experience in a Customer Success Manager, Technical Account Manager, or related customer facing technical role • 7+ or more years of experience in network engineering, architecture, support, or design • 5 or more years of experience in service delivery or technical account management in post-sales or pre-sales environments • 3 or more years of experience in IT, security, healthcare technology, or similar environments • Familiarity with network protocols across OT/ICS, biomedical, or traditional IT infrastructures • Experience managing a broad portfolio of accounts with minimal oversight, and sound judgment about where your time creates the most value • Hands-on use of AI tools in daily work, and the ability to learn new technology quickly • Strong communication and presentation skills across technical and executive audiences • A track record of identifying risk early and driving it to resolution, including accounts where the path forward was not obvious • Experience mentoring or enabling other CSMs, formally or informally Bonus points • Knowledge of healthcare or ICT devices, manufacturers, or applications • Experience securing IT, IoT, or healthcare systems • Experience in a scaled or digital customer success model • Portuguese working proficiency For positions in this location, we offer a base pay of $102,300 - $ 159,850, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Work Personas We approach our distributed world of work with fl