Jobs / United States / Social Finance INC
Senior Dialer Analyst
Social Finance INC · 🇺🇸 UT - Cottonwood Heights
Sponsorship verdict
Sponsorship possible
One solid signal, not two — worth applying, and worth asking about sponsorship early.
- Employer is on a government sponsor recordThe US Department of Labor certified 186 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 49 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
- The posting doesn’t mention sponsorshipSilence isn’t a refusal — ask the recruiter before investing much time.
- No salary bar for this routeH-1B has no fixed salary bar: the employer must pay at least the prevailing wage for the role and area. Cap-subject employers enter a lottery weighted by wage level. Source: https://www.federalregister.gov/documents/2025/12/29/2025-23853/weighted-selection-process-for-registrants-and-petitioners-seeking-to-file-cap-subject-h-1b, rules effective 2026-02-27.
- What Social Finance INC paid sponsored hires in similar roles2 certified filings for “Issue Management Senior Analyst” (Accountants and Auditors) in CA: $130k–$130k, median $130k. Most were filed at wage level III (100%) — 3 lottery entries, ≈46% projected selection odds for cap-subject employers. Source: US Department of Labor LCA disclosure data (Oct 2025 – Jun 2026).
- Confirmed live todayWhen a source last listed this job as open.
US H-1B: cap-subject employers enter a lottery weighted by wage level — Level I gets 1 entry, Level IV gets 4 (DHS projected selection odds ≈15% at Level I to ≈61% at Level IV). Universities and non-profit research employers are cap-exempt. The $100,000 fee for new petitions from abroad is currently blocked by a court order (appeal pending).
A verdict summarises public evidence; it is not legal advice and never a guarantee — the employer and the immigration authority decide. Sign in to factor in where you can already work.
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Sponsor Radar — Social Finance INC
The US Department of Labor certified 186 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 49 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
Past sponsorship or register membership never guarantees sponsorship for this vacancy or for you. Full Sponsor Radar for Social Finance INC →
About the role
Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. The Role: This Senior Dialer Analyst role reports to the Senior Director, Collections and Recovery Business Planning, Project Management & Analytics (BP&A). The Senior Dialer Analyst is a key member of our team here at SoFi, responsible for supporting all of our outbound/inbound dialer operations for Personals Loans, Credit Cards, and Loan Origination Outreach . Overall, work will also include driving Dialer improvement efforts in efficiency, effectiveness, and productivity, including implementing initiatives across 1LOD Business Controls. What you'll do: Operational Management • Help the team manage daily dialer operations, ensuring campaigns start on time, run efficiently, and meet intensity targets. • Identify and resolve technical issues, collaborating with IT and Telephony teams to implement upgrades and patches. • Monitor agent status in real-time to maximize productivity and reduce idle time. Analytics & Reporting • Create and maintain dashboards to track MTD metrics and validate the effectiveness of calling strategies. • Analyze dialer metrics to provide recommendations for improving efficiency and effectiveness. Risk & Compliance • Ensure all dialing activities comply with FDCPA, Reg F, TCPA, and state laws. • Partner with Risk stakeholders to establish control inventories, descriptions, and workflows for consistent testing. • Proactively monitor regulatory changes and support remediation efforts to address control gaps. Strategic Collaboration • Work with business partners to identify staffing gaps, monitor agent patterns, and plan future initiatives. • Develop training materials and communication tools to share best practices and program enhancements with stakeholders. Typical KPIs (A Senior Dialer Analyst is often responsible for improving): • Right Party Contact Rate (RPC) • Promise-to-Pay (PTP) • Dollars Collected • Roll Rates • Delinquency Cure Rate • Queue Penetration • Agent Occupancy • Average Handle Time (AHT) • Abandon Rate • Contact Rate • Connect Rate • Cost per Contact • Cost per Dollar Collected What you’ll need: • Experience working in a fast paced, collections call center environment • Some knowledge of outbound collection regulations and rules (FDCPA Reg F, TCPA, & State laws) • Proven ability to analyze complex data sets to identify trends, performance gaps, and opportunities for improvement. Experience with Tableau or similar data visualization tools is preferred. • A Bachelor's Degree in Telecommunications, Information Technology, or related field, or 5 years of relevant technical experience in lieu of a degree. • Strong written and verbal communication skills, ability to articulate issues, and create reports used by senior management • Strong ability to create a culture of ownership, accountability, collaboration, and ability to influence at different levels. • Ability to work independently with limited daily supervision while meeting deadlines. • Ability to navigate through ambiguity, manage and coordinate multiple project assignments, and deliver on commitments. • Partnership mindset to ensure