Senior Product Manager (f/m/d)
idnow · 🌍 Berlin, Berlin; München, Bavaria
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About the role
IDnow is a leader in digital identity and fraud prevention in Europe with a mission to transform trust into the most powerful asset in the digital world, empowering enterprises with AI-driven, SaaS-based identity solutions that deliver scalable security, adaptive compliance, and real-time fraud prevention . Through its broad portfolio of digital identity and fraud prevention solutions, IDnow establishes, maintains and enriches trust throughout the customer journey, ensuring businesses can confidently and securely operate while leveraging digital identity to drive growth, security and scalability. The company has offices in Germany, United Kingdom, Romania and France , and is backed by renowned institutional investors, including Corsair Capital and Seventure Partners. Its portfolio of international clients spans a wide range of end markets including financial services, telecommunications, travel & mobility, gaming, and other industries. This position is based in Munich or in Berlin, Germany. W e’re recruiting a Product Manager to drive our automated identity verification solution, delivering compliance, security, and performance. Key Responsibilities We are hiring a Senior Product Manager to own the end - to - end product lifecycle: capture market and customer needs, shape strategy and roadmap, and drive delivery with engineering. You will advise sales and customer ‑ facing teams and work directly with customers on product setup and solution patterns. The immediate priority is supporting customer migrations to a new platform driven by regulatory change; the role will broaden to encompass additional capabilities on the new platform over time. You will collaborate closely with Product & Technology Leadership and Sales Leadership across DACH and other markets. IDnow provides GenAI - enabled tooling and expects responsible, compliant use. • Business outcome ownership : define measurable goals and KPIs (adoption, quality, satisfaction) and drive outcome-oriented delivery. • Roadmapping : maintain an outcome-focused roadmap that converts market, regulatory and customer insights into prioritized initiatives; align with leadership and sales. • Delivery & specification : translate roadmap items into epics, user stories and testable acceptance criteria; lead backlog refinement, sprint planning and reviews; make trade ‑ offs on scope, quality and timelines; coordinate release readiness and enablement. • Incident triage & quality : rapidly triage issues, gather context, coordinate fixes, run post-incident reviews and capture preventive actions in the backlog; communicate status to customer-facing teams and customers. • Migration support : help define pragmatic migration plans, cutover guidance, deprecation strategies and customer enablement materials; track adoption and surface risks. • Customer engagement : join customer meetings with Sales and Customer Success to validate value propositions via interviews, prototypes and pilots. • GenAI- ‑ enabled ways of working : use GenAI to accelerate discovery, specification, incident summaries and reporting—ensuring human oversight and compliance. Preferred Experience • Degree in Business, Computer Science or related field. • 8 y ears in product roles with end-to-end ownership. • Proven customer facing experience. • Technical fluency (APIs/architecture). • Agile proficiency (Jira/Confluence). • Practical, responsible use of GenAI • Experience with Enterprise customer migration is preferable • German and English Perks & Benefits • Health & Wellbeing: Use your full access to the mental health platform nilo , including 1on1 sessions. • We value personal and professional development: make full use of Udemy , our training platform with 24/7 access and unlimited content/course consump