Jobs / United States / Motorway
Customer Escalations Specialist
Motorway · 🇺🇸 Brighton
Sponsorship verdict
No sponsorship evidence yet
No government record and no wording either way. Not a refusal — ask the recruiter.
- No government sponsor record hereThis employer posted directly and does not match a government sponsor register.
- The posting doesn’t mention sponsorshipSilence isn’t a refusal — ask the recruiter before investing much time.
- No salary bar for this routeH-1B has no fixed salary bar: the employer must pay at least the prevailing wage for the role and area. Cap-subject employers enter a lottery weighted by wage level. Source: https://www.federalregister.gov/documents/2025/12/29/2025-23853/weighted-selection-process-for-registrants-and-petitioners-seeking-to-file-cap-subject-h-1b, rules effective 2026-02-27.
- Confirmed live todayWhen a source last listed this job as open.
US H-1B: cap-subject employers enter a lottery weighted by wage level — Level I gets 1 entry, Level IV gets 4 (DHS projected selection odds ≈15% at Level I to ≈61% at Level IV). Universities and non-profit research employers are cap-exempt. The $100,000 fee for new petitions from abroad is currently blocked by a court order (appeal pending).
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No register record and no sponsorship wording in the posting. Worth asking the employer before investing significant time.
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Sponsor Radar — Motorway
This employer posted directly and does not match a government sponsor register.
Past sponsorship or register membership never guarantees sponsorship for this vacancy or for you. Full Sponsor Radar for Motorway →
About the role
About Motorway Motorway is the UK's largest online car-selling platform. We connect private sellers directly with over 8,000 dealers nationwide. Our online platform helps sellers achieve great prices for their cars while giving dealers fast, reliable access to the stock they want for their dealerships. Founded in 2017, our award-winning, technology-led approach has redefined the experience of selling a car. Motorway is backed by some of the world’s leading technology investors, having raised £143 million in Series C funding. This is a unique opportunity to join a fast-growing scale-up at a crucial phase of growth and help change an industry for the better. About the team 👋 Hey, I'm James Tiltman , and I lead the Customer Escalations team here at Motorway. We're the team that tackles the trickiest customer journeys, keeps sales on track, and makes sure customers still love Motorway. We're key to spotting areas where we can improve, and we work closely with other teams to make the customer experience even better. If you're passionate about solving problems and making a real difference for our customers, you'll fit right in. About the role We're looking for a brilliant Customer Escalations Specialist to join our growing team. You'll be right there on the front line, resolving complex customer issues, giving amazing support, and helping us improve what we do. Here’s what you’ll be doing: • Dealing with complex escalations and working with stakeholders to find customer-focused solutions. • Handling formal complaints and NPS responses. • Responding to reviews on platforms like Trustpilot, Google Reviews, and the app store. • Resolving business-critical issues, including those escalated to the C-suite. • Using compensation to help with service recovery. • Managing GDPR requests and keeping an eye on compliance across operational teams. • Collecting and sharing voice of the customer data to help improve operations and processes across Motorway. • Helping different departments spot and prevent fraud, security breaches, and legal claims. About you • You've got experience in a customer-facing role, including handling tough conversations. • You're investigative, detail-oriented, and analytical. • You're passionate about customer care and turning bad experiences into good ones. • You're great at risk assessment, prioritisation, and managing your workload. • You're adaptable and happy to contribute to a fast-paced environment. • You're a whiz at verbal and written communication. You could be a great fit if • You love taking ownership of complex issues and finding creative solutions. • You're resilient and can stay calm under pressure. • You're a strong communicator and can build rapport with customers and stakeholders. • You're passionate about continuous improvement and making a positive impact. What you'll get • Great work-life balance with standard shifts from 8:45am to 5:30pm • Sea fronted office location with regular social events, office drinks, weekly massages and free snacks to keep you going • Flexibility to work from home 1 day per week • Stock options so you can share in Motorway’s growth and future success • Pension scheme to plan for your future with our provider NEST • Strong commitment to your personal development • Opt-in comprehensive health insurance through BUPA including fitness discounts • Cycle to work scheme • Generous parental benefits including 6 months full paid maternity leave, 4 weeks paternity leave • ... and much more! Our interview process • Qualifying Screen - 30 minutes • Onsite Interview - 60 minutes We'll get back to you within a week of each interview stage. You can chat with a talent partner throughout the process if you have any questions or need anything at all. Find mor