Senior IT Business Analyst - ITIL
Medtronic INC · 🌍 Nanakramguda, Hyderabad, India
Sponsorship verdict
No sponsorship evidence yet
No government record and no wording either way. Not a refusal — ask the recruiter.
- No government sponsor record hereNo government sponsor record covers this employer in this country.
- The posting doesn’t mention sponsorshipSilence isn’t a refusal — ask the recruiter before investing much time.
- Can’t check pay against the visa rulesWe don’t have visa salary rules for this country yet.
- Confirmed live todayWhen a source last listed this job as open.
A verdict summarises public evidence; it is not legal advice and never a guarantee — the employer and the immigration authority decide. Sign in to factor in where you can already work.
Or apply yourself on the official page →
Why not apply?
No register record and no sponsorship wording in the posting. Worth asking the employer before investing significant time.
SponsorApply flags time-wasters so your applications go where they can land. These come from the posting's own wording — read the original listing to confirm. See better-fit alternatives →
Sponsor Radar — Medtronic INC
No government sponsor record covers this employer in this country.
Past sponsorship or register membership never guarantees sponsorship for this vacancy or for you. Full Sponsor Radar for Medtronic INC →
About the role
Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. A Day in the Life Review the knowledge queue and AI-drafted suggestions; apply style, metadata and route for approval. Tune synonyms and semantic search; run UAT for a new Agent Assist snippet addressing the top call driver. Lead a KCS huddle with Content Owners; convert Problem RCA into a reusable article; configure Virtual Agent intent hints. Publish a mini-report from the Knowledge dashboard highlighting precision/recall and zero-result trends. Our Global IT Support Organization operates within IT Operations and the IT Service Management Office (ITSMO). We deliver customer-centric services at scale across regions with a follow-the-sun support model. Knowledge Management is treated as a product and practice—integrated with Incident, Problem, Change, Service Configuration (CMDB), Asset, Catalog and Request Fulfillment. The team partners closely with the Global Service Desk (GSD) and the Data Analytics group, using the Knowledge dashboard to drive deflection, search effectiveness, and MTTR improvements. Responsibilities may include the following and other duties may be assigned: • Operational owner of the day-to-day Knowledge process and AI-assisted content operations. • Front-line partner to GSD and process peers to ensure knowledge appears at the point of need (IT Portal, Service Operation Workspace, request/incident flows) with Agent Assist/Virtual Agent and IT Virtual Assistant (Robin) support. • Co-administrator of the Knowledge dashboard; translate analytics into actions (synonyms, content fixes, experiments). • Execute intake → review → approve/publish → retire; enforce style/taxonomy/metadata standards; maintain human-in-the-loop review for AI-drafted content. • Configure and tune ServiceNow Knowledge (roles, categories, synonyms, feedback), and partner on Predictive Intelligence, Agent Assist snippets, and Virtual Agent intents. • Chair Knowledge forums; coach Content Owners/Contributors in KCS v6 and AI-assisted authoring; track actions and coaching outcomes. • Convert Problems/KEDB into reusable articles; ensure Change/Release has pre–go-live knowledge; embed guided help in Catalog/Request. • Co-own the Knowledge dashboard: define measures with analytics, validate PA data, run A/B tests on search/intent tuning, and publish insights. • Coordinate UAT for AI features and search changes; document SOPs/work instructions; keep the process audit-ready. Required Knowledge and Experience: • A Bachelor’s or Master degree or equivalent with 7+ year’s experience in the below is required, along with proficiency in English (C1+). • Minimum ITIL v3 Practitioner/Professional; ITIL 4 practice-level or Managing Professional preferred. • 5+ years in ITSM support/process roles; 2+ years in Knowledge or adjacent processes (Incident/Request). • ServiceNow knowledge administration and familiarity with Predictive Intelligence/Agent Assist/Virtual Agent; PA reports. • Working familiarity with KCS v6 and corporate GenAI guidelines (review, disclosure, PII checks). • Strong BA skills: requirements, SOPs, acceptance criteria, light data analysis; excellent written communication. Desired Skills & Experience, • Prompt library maintenance; basic A/B testing design; GenAI moderation workflows; • Multi-language content pipeline (English primary). Knowledge on follow