Product Manager, Billing

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About the role

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role As a Product Manager in the Internal Products and Technologies organization, you'll partner with Engineering, Design, Growth, Trust & Safety, Support, and Finance to build the billing experiences every Claude customer uses, from the first purchase to the monthly invoice: • We own how customers buy and manage Claude: choosing and changing plans, viewing invoices, tracking usage and spend, and setting spend controls. • Your work reaches everyone who pays for Claude: individuals upgrading a plan, teams adding seats, developers buying credits, and enterprise admins managing budgets across thousands of users. • You'll define how Claude should explain a charge, change a plan, or set a spend limit for a customer. You'll also define how admins set spend controls for the agents their teams run. • You'll own billing experiences that convert well, resist abuse, and let customers resolve billing questions on their own. Responsibilities • Deeply understand customers across segments (consumers, developers, teams, and enterprise admins) and where billing friction costs us conversion, trust, or support volume. • Partner with Growth on purchase, upgrade, and plan-change flows, balancing conversion against clarity and long-term customer trust. • Partner with Trust & Safety to stop abuse of Claude plans and credits without adding friction for legitimate customers. • Design agentic billing experiences: Claude answering billing questions, resolving common issues, and taking billing actions, with a confirmation step wherever a mistake would cost the customer money. • Partner with Engineering and Design so every Claude product gives customers the same clear way to buy, upgrade, and manage spend. • Drive product strategy and roadmap, synthesize competing stakeholder needs, and communicate prioritization clearly to senior leadership. You may be a good fit if you: • Have 7+ years of product management experience, including self-serve purchase, subscription, or billing experiences. • Have shipped self-serve experiences where you owned conversion and retention metrics and ran experiments to move them. • Have strong product design instincts, and can make a confusing concept like proration, overage, or credits clear on a single screen. • Have built LLM-powered or agentic product features, and have a point of view on when an agent should act on its own and when it should ask first. • Are equally credible discussing system design with engineers, abuse patterns with Trust & Safety, and funnels with Growth. • Are comfortable making tradeoffs between growth, risk, and financial accuracy, and explaining them clearly. • Are scrappy and resourceful, and do what it takes to get things done. Strong candidates may have: • Shipped customer tools for usage-based or hybrid pricing (seats, usage, credits), such as usage dashboards, spend limits, and alerts. • Worked with Trust & Safety or risk teams to prevent abuse of plans, credits, or free trials. • Launched a product in new countries, including local pricing, tax, and currency. • Built self-serve help experiences that measurably reduced billing support contacts. • Scaled through hypergrowth (10x+ revenue). The annual compensation range for this role is listed below. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base sa

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