ES Position Management Ops Analyst
Salesforce INC · 🌍 India - Hyderabad
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About the role
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Employee Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Role Description The Position Management Ops Analyst is part of the ES Data Operations team and serves as a trusted partner to the business. This role is critical to maintaining data integrity across Salesforce's global workforce and requires someone who is highly detail-oriented, comfortable handling sensitive and confidential data, and experienced in Workday HCM. The ideal candidate brings deep operational expertise and thrives in a fast-paced, global environment. Responsibilities: • Own end-to-end processing of high-volume Workday EIBs • Review and analyze position management data audits; drive actionable outcomes for Headcount Managers and stakeholders • Assist in the verification and maintenance of position attributes in Workday, create/edit position restrictions as per the case request • Maintain master data values in Workday (Job Profile, Job Family, Job Group, Roles, Custom Organization Types, Positions, and Locations) where required • Own data integrity of all employee change transactions through the peer review/audit process • Ensure compliance with SOX audit requirements — completing work accurately and on time • Support standard and ad hoc reports, dashboards, scorecards, and metrics for the team • Maintain and improve the centralized knowledge base (SOPs); proactively close knowledge gaps • Identify and lead opportunities to automate repetitive, high-volume tasks using AI tools, Workday automation capabilities, or emerging tech solutions • Resolve queries via the customer service portal with a high-quality employee experience • Partner with HR Technology and ES Operations teams to pilot and scale AI-driven process improvements • Collaborate cross-functionally with stakeholders and support teams to resolve issues effectively • Participate in UAT for system upgrades and new feature rollouts • Support global initiatives including M&A, G4G, Geo Expansions, and other project rollouts • Champion a culture of continuous improvement — staying current on AI/automation trends relevant to HR operations and sharing learnings with the broader team Required skills/experience: • 5+ years of experience as a Workday administrator or analyst with hands-on expertise in the position management staffing model (required) • Experience with Workday integration types, including EIB; familiarity with Workday Adaptive is a plus • Strong understanding of data integrity and data privacy requirements • Proven ability to diagnose problems using data and lead resolution efforts • Demonstrated curiosity and working knowledge of AI tools, automation platforms, or intelligent workflows (plus) • Excellent verbal and written communication skills — concise, articulate, and confident at all levels • Results-oriented with strong problem-solving skills and a passion for process improvement and continuous learning • Ability to manage competing priorities in a high-paced environment with tight deadlines • Exceptional time mana