Jobs / Japan / Mastercard International Incorporated
Director, Specialist Sales, Consumer Solutions
Mastercard International Incorporated · 🌍 Tokyo, Japan
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About the role
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, Specialist Sales, Consumer Solutions Overview: We are looking for an experienced professional capable of product sales and management role to manage our consumer solutions in Japan and consultative sales to address our clients’ needs in a holistic way, driving the strategy forward by consistently innovating and aligning with the division strategy. This director role combines two equally weighted mandates: (1) leading the strategy, go-to-market execution, client adoption and growth of Mastercard consumer solutions in Japan, and (2) acting as a consultative solution engineer who translates customer challenges into practical, differentiated solutions and helps accelerate sales outcomes by combining his/her technical expertise, commercial understanding, and consultative problem-solving capabilities. The role connects market insight, product and technical expertise, customer needs, and commercial priorities to strengthen the “Why Mastercard” proposition and deliver successful client outcomes. This position reports to Customer Solutions Center (CSC) Lead Key Responsibilities: Consumer Solutions Strategy & Commercial Growth ・Own Japan’s consumer solutions strategy and go-to-market priorities: Shape product roadmaps, localization priorities, and cross-product integration using customer, market, competitive, and regulatory insights. ・Drive business growth and client adoption: Partner with account management and service teams to identify opportunities, build business development plans, and expand use of Mastercard consumer solutions. ・Lead local solution development and execution: Coordinate with regional/global product teams and local partners to develop, implement, and deploy relevant solutions with a strong focus on execution quality and customer outcomes. ・Act as a consumer solutions expert and advocate: Advise clients on solution selection, adoption, and implementation, while representing Mastercard’s differentiated value proposition to internal and external stakeholders. Solution Engineering & Sales Acceleration ・Translate customer challenges into practical solutions: Diagnose business needs and structure actionable solution approaches using available Mastercard products, data, and capabilities; develop the supporting value proposition and narrative. ・Provide deep product and technical expertise: Serve as a subject matter expert on product functionality, data requirements, integration, and implementation considerations, and competitive differentiation. ・Accelerate strategic and key deals: Partner with the account management team and support opportunity qualification and scoping, solution design, business cases, and commercial positioning; deliver compelling demonstrations, use cases and customer presentations, and address technical or product objections. ・Deliver compelling narratives, demonstrations, and customer presentations: Conduct product demos, showcase use cases, manage technical objections, and communicate complex concepts clearly to both technical and business audiences. ・Orchestrate cross-functional solution delivery: Bring together the right Mastercard capabilities across product, sales, services, technology, and other teams, ensuring clear handoffs from pre-sales through implementation a