Jobs / United States / Capital One Services LLC
Senior Manager, Product Management - Chat Servicing Expansion
Capital One Services LLC · 🇺🇸 4 Locations
Sponsorship verdict
Sponsorship possible
One solid signal, not two — worth applying, and worth asking about sponsorship early.
- Employer is on a government sponsor recordThe US Department of Labor certified 838 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 253 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
- The posting doesn’t mention sponsorshipSilence isn’t a refusal — ask the recruiter before investing much time.
- No salary bar for this routeH-1B has no fixed salary bar: the employer must pay at least the prevailing wage for the role and area. Cap-subject employers enter a lottery weighted by wage level. Source: https://www.federalregister.gov/documents/2025/12/29/2025-23853/weighted-selection-process-for-registrants-and-petitioners-seeking-to-file-cap-subject-h-1b, rules effective 2026-02-27.
- What Capital One Services LLC paid sponsored hires in similar roles3 certified filings for “Manager, Project Management” (Operations Research Analysts) in IL: $67k–$138k, median $86k. Most were filed at wage level II (67%) — 2 lottery entries, ≈31% projected selection odds for cap-subject employers. Source: US Department of Labor LCA disclosure data (Oct 2025 – Jun 2026).
- Confirmed live todayWhen a source last listed this job as open.
US H-1B: cap-subject employers enter a lottery weighted by wage level — Level I gets 1 entry, Level IV gets 4 (DHS projected selection odds ≈15% at Level I to ≈61% at Level IV). Universities and non-profit research employers are cap-exempt. The $100,000 fee for new petitions from abroad is currently blocked by a court order (appeal pending).
A verdict summarises public evidence; it is not legal advice and never a guarantee — the employer and the immigration authority decide. Sign in to factor in where you can already work.
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Sponsor Radar — Capital One Services LLC
The US Department of Labor certified 838 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 253 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
Past sponsorship or register membership never guarantees sponsorship for this vacancy or for you. Full Sponsor Radar for Capital One Services LLC →
About the role
Senior Manager, Product Management - Chat Servicing Expansion Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry. About the Team Our Card Servicing Strategy team is at the heart of the customer experience. We own the end-to-end customer servicing experience for US Card, and this role specifically is joining the team focused on delivering exceptional Conversational Servicing platforms, products, and experiences to customers. The successful candidate for this role will champion critical initiatives within the Chat Servicing team to position Chat’s extensibility beyond Card and grow the platform to reach new customer audiences (e.g., Bank, Financial Services, etc.). This senior manager position will work autonomously to prepare Chat Platform for tenant onboarding, interfacing with senior management across lines of business to manage requirements and timelines to bring Chat to market within their business segments. This exciting role is positioned at the heart of how we are transforming the servicing experience for Capital One customers; enabling all customers with AI solutions for their servicing needs. As a product manager on the Chat Servicing product team, you will be expected to: • Collaborate closely with cross-functional partners to deeply understand customer, live chat agent, and business needs • Adopt a strong data driven mindset and test and learn approach to determine the most valuable intersection points across customer, live chat agent, and business needs • Co-develop plan to grow chat servicing among US Card customers and begin to reach new customer audiences by onboarding additional lines of business to the chat servicing platform • Prioritize and sequence roadmap to iteratively scale chat servicing to support additional customer needs and grow chat servicing platform beyond US Card • Partner with tech counterparts to provide clear requirements for technical design and enable day-to-day delivery for optimizing and scaling the chat servicing platform • Tackle ambiguity to discern and lead cross functional team through complex dependencies • Influence and partner across job families to advance the chat servicing platform to deliver superior message-based servicing experiences Capital One Product Framework In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product management: • Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions • Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence • Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value • Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks • Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment Basic Qualifications: • Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: • A Bachelor's or Master’s Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engine