Tele Sales Manager

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About the role

Job Description Work Arrangement: This role is categorized as onsite. this means the successful candidate to report to the GM office full time. The Role: The Tele Sales Manager is responsible for leading a team of Tele Sales Advisors to deliver sales, revenue, and customer experience targets for OnStar in the Middle East contact center. This role combines people leadership and performance management with a “player–coach” component, where the manager also handles a limited volume of sales calls to stay close to customers, coach from live examples, and support peak periods. What You'll Do: Team Leadership and Performance Management • Lead, coach, and develop a team of Tele Sales Advisors selling OnStar and GM services (e.g., safety and security, data plans, value-added services). • Own team sales and revenue performance, including conversion rate, average revenue per unit (ARPU), and attach rate. • Set clear individual and team targets; monitor daily and weekly performance and implement corrective actions as needed. • Conduct regular 1:1s, huddles, and performance reviews focused on skills, results, and behaviors. • Ensure compliance with GM/OnStar policies, quality standards, and regulatory/PCI requirements across all team interactions. Player–Coach Sales Contribution • Handle a limited but regular volume of inbound and outbound sales calls to: • Model best-practice call handling and consultative selling. • Support the team during peak periods or critical campaigns. • Stay close to customer sentiment, objections, and emerging needs. • Use own live calls and recordings in side-by-sides, coaching, and calibration sessions. Sales Excellence, Coaching, and Quality • Analyze individual and team sales funnels (contacts, opportunities, conversions, cancellations) and use insights to drive coaching and action plans. • Conduct regular call monitoring, quality assessments, and side-by-side sessions; provide timely feedback and targeted coaching. • Partner with Training/QA to close skill gaps in areas such as discovery, value articulation, objection handling, and closing techniques. • Reinforce consistent use of approved scripts, call flows, and value propositions while encouraging authentic, customer-centric conversations. Operations, Planning, and Stakeholder Management • Manage daily staffing, schedules, adherence, and real-time adjustments to meet service level and sales targets. • Coordinate with Workforce Management, Operations, and other stakeholders to support campaigns, product launches, and special initiatives. • Provide feedback to Product, Marketing, and Care teams on offers, campaigns, and customer insights from the front line. • Prepare and present regular reports and summaries on team performance, risks, and improvement actions. • Ensure they are in-sync with the overall Sales & Marketing strategy and work closely and proactively in design and development as well as ongoing feedback of campaigns & customer sentiment. Process, Compliance, and Customer Experience • Ensure accurate and timely documentation of all customer interactions and sales outcomes in CRM/OneCRM and contact center systems. • Drive adherence to data privacy, PCI, and other regulatory requirements in every interaction and process. • Balance sales objectives with customer experience, ensuring interactions feel like professional advice that leads to an appropriate sale. • Identify process bottlenecks and improvement opportunities; propose and help implement changes to increase efficiency and effectiveness. Your Skills & Abilities (Required Qualification) Educational and Experience Background: • Bachelor’s degree or equivalent professional experience in sales, business, or a related field. • 7 ~ 10 years of experience in telesales/co

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