Sales Engineer III (Customer Success)
Datadog INC · 🌍 Tokyo, Japan
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About the role
Datadog Sales Engineers help qualify and close opportunities with customers and partners. You will provide technical expertise through sales presentations, product demonstrations, and supporting technical evaluations (POCs). Sales Engineers have a voice with the product team to help prioritize features based on input from customers, competitors, and partners. Additionally, you will work with various teams to resolve customer concerns, escalate bug issues, and serve as an ambassador for our brand. If you want to join a friendly, passionate team with limitless potential, we’d love to meet you! At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: • Partner with the sales and customer success teams to articulate the overall Datadog value proposition, vision and strategy to customers • Continually learn new technology to build competitive knowledge, technical skill, and credibility • Deliver product and technical presentations with broad range of potential and existing clients • Have a direct line of communication with the product team to collaborate on feature requests • Help clients try and onboard the product and assist when they run into roadblocks. • Think creatively and help resolve the wide variety of technical challenges that may occur during the overall customer’s life cycle Who You Are: • Minimum 2+ years in Sales Engineering, Solutions Engineering along with either DevOps/SRE, or Platform Engineering • Knowledgeable and experienced with DevOps monitoring, cloud architecture tools, and modern web development • Thrives in a high velocity environment demonstrating experience with juggling a high number of concurrent engagements of varied size and complexity • Enjoys collaborating and teaming with others • Comfortable and confident in delivering technical presentations/demos • Native-level Japanese proficiency (written and spoken) is required, as you will be communicating directly with customers in Japan. • Able to think creatively about a wide variety of challenges. You're going to find new things every day • Enjoys a hybrid office culture and spending time in-person at our Seoul office. • Able to travel up to 25% of the time Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply. Benefits and Growth: • Best-in-breed onboarding • Generous global benefits • Intra-departmental mentor and buddy program for in-house networking • New hire stock equity (RSUs) and employee stock purchase plan (ESPP) • Continuous professional development, product training, and career pathing • An inclusive company culture, able to join our Community Guilds and Inclusion Talks Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog. #LI-Hybrid About Datadog: Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram , LinkedIn, and Datadog Learning Center. Equal Opportunity at Datadog: Datadog is proud to offer equal employm