Jobs / Ireland / Mastercard International Incorporated
Manager, Developer Experience & Content Strategy
Mastercard International Incorporated · 🌍 Dublin, Ireland (One South County)
Sponsorship verdict
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Sponsor Radar — Mastercard International Incorporated
No government sponsor record covers this employer in this country.
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About the role
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, Developer Experience & Content Strategy Overview We’re looking for a Developer Experience (DX) Designer who combines technical communication, developer advocacy, user research, and UX thinking to shape how developers interact with our products. This role goes beyond traditional documentation or advocacy—you will design and influence the end-to-end developer journey, from first touchpoint to long-term adoption. You’ll use content, research, and insights to improve usability, drive engagement, and ensure an exceptional developer experience. Key Responsibilities Developer Experience & UX Strategy • Own and continuously improve the end-to-end developer journey (onboarding, learning, building, troubleshooting, scaling) • Identify friction points in APIs, SDKs, tooling, and documentation through research and analytics • Collaborate with product and design teams to improve developer-facing UX and usability • Advocate for developers as users, ensuring their needs are represented in product decisions User Research & Developer Insights • Conduct research with merchants, partners, and developers integrating MACS products (interviews, usability testing, surveys, feedback analysis) • Analyze developer behavior across documentation, APIs, and integration funnels; synthesize qualitative and quantitative data into actionable insights • Translate insights into improvements that reduce time-to-implementation [or other key KPIs] and integration errors • Map developer personas and journey flows (for example, e-commerce engineers, payment integrators, partners) Content Strategy • Define and own the developer content strategy for Mastercard Checkout Services, aligning content initiatives with product goals, integration success metrics, and business outcomes • Drive a journey-based content approach, ensuring content supports critical developer milestones such as onboarding, successful integration, and feature adoption • Partner with technical writers, product managers, and UX designers to ensure content is consistent, discoverable, and optimized for usability and conversion • Use developer analytics, behavioral data, and research insights to prioritize content investments and continuously optimize effectiveness • Identify gaps in the developer experience where content, structure, or guidance can improve integration speed and reduce friction • Advocate for content as a core component of the product experience, not just a support function Developer Advocacy & Ecosystem Engagement • Engage with developers integrating Mastercard Checkout Solutions via forums, partner channels, and events • Create educational content (blogs, demos, walkthroughs) focused on real-world payment scenarios • Represent developer perspectives internally, especially around usability and integration pain points • Support strategic partnerships by improving developer onboarding experiences Product & Business Impact • Partner with engineering, product, and design teams to shape developer tools and APIs • Influence roadmap decisions with evidence-based developer insights. • Help align developer experience improvements with business KPIs (tokenization, Click to Pay conversions, transaction authentication) • Collaborate with product, onboarding, and re