Jobs / United States / Capital One Services LLC
Sr. Associate, Travel Call Center Quality Operations
Capital One Services LLC · 🇺🇸 4 Locations
Sponsorship verdict
Posting rules out sponsorship
The posting rules out sponsorship or requires citizenship/clearance.
- Employer is on a government sponsor recordThe US Department of Labor certified 838 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 253 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
- The posting says it won’t sponsorIts own wording says sponsorship is unavailable.
- No salary bar for this routeH-1B has no fixed salary bar: the employer must pay at least the prevailing wage for the role and area. Cap-subject employers enter a lottery weighted by wage level. Source: https://www.federalregister.gov/documents/2025/12/29/2025-23853/weighted-selection-process-for-registrants-and-petitioners-seeking-to-file-cap-subject-h-1b, rules effective 2026-02-27.
- What Capital One Services LLC paid sponsored hires in similar roles56 certified filings for “Senior Associate, Data Science” (Data Scientists) in NY: $114k–$170k, median $138k. Most were filed at wage level II (54%) — 2 lottery entries, ≈31% projected selection odds for cap-subject employers. The pay stated here ($80,800 - $92,200) is below what this employer usually pays sponsored hires for this role. Source: US Department of Labor LCA disclosure data (Oct 2025 – Jun 2026).
- Confirmed live todayWhen a source last listed this job as open.
US H-1B: cap-subject employers enter a lottery weighted by wage level — Level I gets 1 entry, Level IV gets 4 (DHS projected selection odds ≈15% at Level I to ≈61% at Level IV). Universities and non-profit research employers are cap-exempt. The $100,000 fee for new petitions from abroad is currently blocked by a court order (appeal pending).
A verdict summarises public evidence; it is not legal advice and never a guarantee — the employer and the immigration authority decide. Sign in to factor in where you can already work.
Or apply yourself on the official page →
Why not apply?
The posting states sponsorship is unavailable. Applying is unlikely to lead anywhere if you need sponsorship.
SponsorApply flags time-wasters so your applications go where they can land. These come from the posting's own wording — read the original listing to confirm. See better-fit alternatives →
Sponsor Radar — Capital One Services LLC
The US Department of Labor certified 838 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 253 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
Past sponsorship or register membership never guarantees sponsorship for this vacancy or for you. Full Sponsor Radar for Capital One Services LLC →
About the role
Sr. Associate, Travel Call Center Quality Operations Capital One Travel is seeking a Quality Operations lead to manage service standards and drive performance excellence within our Travel call center network. In this role, you will be responsible for transforming quality assurance from a retrospective measurement function into a proactive driver of agent proficiency and service quality. You will own the integrity of our QA rubric, facilitate global calibrations, and leverage data-driven insights to close the feedback loop between Quality, Operations, and Training, ensuring consistent, elevated servicing as we scale. You will lead the innovation of our quality program by sourcing best-in-class tools and driving team adoption. Key Responsibilities • Quality Program Management: Manage the travel servicing quality program, collaborating closely with BPO partners and internal teams to drive performance and consistency. • BPO Partner Oversight: Serve as the primary Quality liaison for BPO partners. Provide clear operational direction to local quality teams, managing performance metrics and tracking key KPIs to ensure quality and efficiency. • Quality Scoring Integrity: Facilitate global calibration sessions to ensure consistent interpretation of the QA rubric across all BPO servicing partners and sites. • Quality Monitoring: Conduct quality audits to ensure consistent alignment with QA standards and drive ongoing performance improvements. • Coaching & Development: Oversee the end-to-end feedback loop by ensuring all quality-identified gaps trigger timely agent coaching; monitor coaching completion, track performance trends, and partner with site leadership to drive remediation through targeted action plans. • Operational Enablement: Establish and manage a continuous improvement feedback loop that translates quality data into training opportunities and operational workflow changes, reducing customer effort and friction. • Champion Technology with QA: Drive the adoption of AI-assisted operational tooling to transform quality assurance from manual, retrospective sampling into proactive, automated insight generation. • Special Projects : Participate in special projects that support Capital One Travel servicing operations. Basic Qualifications • High School Diploma, GED, equivalent certification • At least 2 years of experience in call center operations • At least 2 years of experience working in quality assurance operations with a call center • At least 2 years of experience using Microsoft Office or Google Suite Preferred Qualifications • Bachelor’s Degree • 3+ years of experience in customer service and call center operations. • 3+ years of experience working in quality assurance operations with a call center • 3+ years of experience using Microsoft Office or Google Suite • Experience working with BPO ( Business Process Outsourcing) firms and scaling the operations of agents • Experience working in Travel servicing • A strong quantitative orientation with the critical thinking skills needed to identify business challenges and provide grounded, data-driven recommendations • Strong organizational skills with the ability to manage multiple operational streams simultaneously • Direct experiencing rolling out AI-assisted operational tooling, and operational process improvement At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be pror