Mortgage Payment Processor 2

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About the role

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. Job Description The Mortgage Payment Processor is responsible for processing and balancing mortgage-related cash transactions in accordance with department procedures and investor guidelines. This role ensures timely and accurate application of funds, researches and resolves discrepancies, and supports operational efficiency within mortgage default and servicing functions. Key Responsibilities • Process and balance mortgage payments, claim funds, and third-party transactions within established timelines (e.g., 48-hour processing standards) • Identify, research, and resolve rejected, misapplied, or outstanding funds in accordance with department guidelines • Ensure accuracy and compliance with investor requirements and internal procedures • Utilize mortgage servicing systems to monitor and manage cash flow activity • Maintain documentation and support development or adherence to departmental policies and procedures • Partner with internal teams to ensure accurate and timely processing outcomes Basic Qualifications - High school diploma or equivalent - Four or more years of experience in business and general office environment Preferred Skills/Experience • Relevant experience in mortgage operations, payment processing, or financial services • Strong attention to detail with ability to manage transaction-based work across varying guidelines • Effective communication skills and ability to coordinate across teams • Ability to manage time-sensitive work and meet established service level expectations • Experience with mortgage default, foreclosure, or servicing environments • Familiarity with systems such as MSP, Black Knight, or similar mortgage platforms • Experience working with Microsoft Office tools **The role offers a hybrid schedule, which means there's an in-office expectation of 3 or more days per week at one of the posted hub locations.** If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our  disability accommodations for applicants . Benefits:   Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following: • Healthcare (medical, dental, vision) • Basic term and optional term life insurance • Short-term and long-term disability • Pregnancy disability and parental leave • 401(k) and employer-funded retirement plan • Paid vacation (from two to five weeks depending on salary grade and tenure) • Up to 11 paid holiday opportunities • Adoption assistance • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law Review our full benefits available by employment status here . U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law. E-Verify U.S. Bank participates in

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