Jobs / United States / Abbvie INC
Senior Contact Center Engineer
Abbvie INC · 🇺🇸 North Chicago, IL, US
Sponsorship verdict
Sponsorship possible
One solid signal, not two — worth applying, and worth asking about sponsorship early.
- Employer is on a government sponsor recordThe US Department of Labor certified 177 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 94 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
- The posting doesn’t mention sponsorshipSilence isn’t a refusal — ask the recruiter before investing much time.
- No salary bar for this routeH-1B has no fixed salary bar: the employer must pay at least the prevailing wage for the role and area. Cap-subject employers enter a lottery weighted by wage level. Source: https://www.federalregister.gov/documents/2025/12/29/2025-23853/weighted-selection-process-for-registrants-and-petitioners-seeking-to-file-cap-subject-h-1b, rules effective 2026-02-27.
- What Abbvie INC paid sponsored hires in similar roles7 certified filings for “Senior Data Engineer” (Database Architects) in IL: $116k–$195k, median $165k. Most were filed at wage level IV (43%) — 4 lottery entries, ≈61% projected selection odds for cap-subject employers. Source: US Department of Labor LCA disclosure data (Oct 2025 – Jun 2026).
- Confirmed live todayWhen a source last listed this job as open.
US H-1B: cap-subject employers enter a lottery weighted by wage level — Level I gets 1 entry, Level IV gets 4 (DHS projected selection odds ≈15% at Level I to ≈61% at Level IV). Universities and non-profit research employers are cap-exempt. The $100,000 fee for new petitions from abroad is currently blocked by a court order (appeal pending).
A verdict summarises public evidence; it is not legal advice and never a guarantee — the employer and the immigration authority decide. Sign in to factor in where you can already work.
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Sponsor Radar — Abbvie INC
The US Department of Labor certified 177 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 94 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
Past sponsorship or register membership never guarantees sponsorship for this vacancy or for you. Full Sponsor Radar for Abbvie INC →
About the role
The Senior Contact Center Platform Engineer, IVA & Automation leads the design, engineering, implementation, optimization, and operational governance of intelligent virtual assistant and contact center automation capabilities across voice and digital channels. This role owns advanced automation patterns within the contact center ecosystem, including conversational IVR, chatbots, voice bots, intelligent routing, agent assist, knowledge-driven self-service, API-enabled transactions, and automation-to-agent handoff experiences. This role works across business, contact center operations, platform engineering, architecture, product, analytics, and vendor teams to deliver scalable, compliant, measurable, and supportable automation capabilities that improve patient, HCP, customer, and agent experiences. The role is accountable for ensuring IVA and automation solutions improve self-service, reduce unnecessary escalation, improve operational efficiency, support enterprise service goals, and maintain reliable handoff to live agents when automation is not the appropriate path. This role leads the advanced IVA and automation engineering, reusable design patterns, performance optimization, integration strategy, governance, and technical guidance for more complex automation capabilities. Responsibilities: • Lead the design, engineering, implementation, support, and optimization of IVA and contact center automation capabilities, including conversational IVR, chatbots, voice bots, intelligent routing, agent assist, workflow automation, and API-enabled self-service experiences. • Own advanced automation design patterns across voice and digital channels, including intents, utterances, dialog logic, routing rules, fallback handling, escalation logic, authentication steps, and automation-to-agent handoff experiences. • Engineer seamless automation-to-agent handoff experiences that preserve context, customer intent, authentication state, journey history, interaction data, routing logic, and operational continuity when a patient, HCP, or customer transitions from self-service to live support. • Design and engineer integrations connecting IVA capabilities to Five9, telephony platforms, Salesforce or CRM systems, authentication services, APIs, backend applications, knowledge platforms, enterprise data sources, and related contact center technologies. • Own the continuous optimization backlog for IVA and automation capabilities using performance indicators such as containment rate, escalation rate, intent accuracy, latency, availability, completion rate, customer experience, operational performance, and live-agent handoff effectiveness. • Monitor, analyze, and improve IVA and automation performance, identifying opportunities to improve self-service completion, reduce avoidable escalations, increase intent recognition accuracy, improve responsiveness, and enhance patient, HCP, customer, and agent experience. • Partner with contact center operations, workforce management, and quality management stakeholders to ensure IVA, routing, automation, and handoff designs support operational performance, staffing assumptions, quality monitoring needs, coaching workflows, service levels, and customer experience goals. • Troubleshoot and resolve conversational defects, platform incidents, integration issues, routing defects, handoff failures, and automation performance issues in partnership with internal technology teams, contact center operations, and external vendors. • Lead testing strategy, release validation, deployment readiness, post-implementation verification, and production readiness for intelligent automation capabilities to ensure solution quality, business continuity, and operational supportability. • Establish reusable engineering st