Jobs / United States / Experian Information Solutions INC
Customer Retention Manager - Sales
Experian Information Solutions INC · 🇺🇸 Nottingham, GB
Sponsorship verdict
Sponsorship possible
One solid signal, not two — worth applying, and worth asking about sponsorship early.
- Employer is on a government sponsor recordThe US Department of Labor certified 65 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 34 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
- The posting doesn’t mention sponsorshipSilence isn’t a refusal — ask the recruiter before investing much time.
- No salary bar for this routeH-1B has no fixed salary bar: the employer must pay at least the prevailing wage for the role and area. Cap-subject employers enter a lottery weighted by wage level. Source: https://www.federalregister.gov/documents/2025/12/29/2025-23853/weighted-selection-process-for-registrants-and-petitioners-seeking-to-file-cap-subject-h-1b, rules effective 2026-02-27.
- What Experian Information Solutions INC paid sponsored hires in similar roles4 certified filings for “Senior Technical Program Manager” (Information Technology Project Managers) in CA: $151k–$162k, median $153k. Most were filed at wage level II (50%) — 2 lottery entries, ≈31% projected selection odds for cap-subject employers. Source: US Department of Labor LCA disclosure data (Oct 2025 – Jun 2026).
- Confirmed live todayWhen a source last listed this job as open.
US H-1B: cap-subject employers enter a lottery weighted by wage level — Level I gets 1 entry, Level IV gets 4 (DHS projected selection odds ≈15% at Level I to ≈61% at Level IV). Universities and non-profit research employers are cap-exempt. The $100,000 fee for new petitions from abroad is currently blocked by a court order (appeal pending).
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Sponsor Radar — Experian Information Solutions INC
The US Department of Labor certified 65 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 34 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
Past sponsorship or register membership never guarantees sponsorship for this vacancy or for you. Full Sponsor Radar for Experian Information Solutions INC →
About the role
We are looking for a Customer Retention Manager to join our Growth Markets – EBE Retention team within GTM. Reporting into the Sales Manager, you will take ownership of customers who are at risk, have stopped using the product, or have expressed an intent to cancel. Your primary objective is to protect and retain revenue, re‑establish product usage, and secure renewals by demonstrating ongoing value from Experian’s solutions. You will build strong client relationships, negotiating favourable contract terms, and influencing client decision-making to drive positive business outcomes. You will engage with clients who wish to cancel, addressing their concerns and presenting tailored solutions to retain their business. • Experience in customer retention, particularly with SME clients, account management, or a similar role in the B2B software industry. • Demonstrate achievement of retention targets and forecasting. • Track record of achieving retention, renewal, or revenue protection targets rather than pure new‑business sales. • Strong commercial negotiation skills with the ability to influence outcomes while maintaining long‑term customer relationships. • Tailor communication style to suit a diverse audience, building partnerships and conveying complex information clearly. • Demonstrate a data-driven approach to decision-making and address client concerns and present tailored solutions. • Experience collaborating effectively, aligning client needs with our goals to achieve mutually beneficial outcomes. • Work with cross-functional teams to achieve common goals. Benefits package includes: • Hybrid working - 40% office based • Great compensation package and uncapped commission • Core benefits include Pension, Bupa healthcare, Sharesave Scheme and more • 25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave. Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity. Recruitment Fraud Awareness - Experian's recruitment process is conducted only through authorised channels. Recruitment communications will only be sent from an @experian.com email address. Experian will never ask candidates to make any payment as part of an application, interview, assessment, onboarding, or recruitment process. To apply for roles or verify opportunities, please visit experian.com/careers Grade: E/EB9 #LI-DS1 #LI-Hybrid Experian Careers - Creating a better tomorrow together Find out what its like to work for Experian by clicking here