Jobs / United States / Salesforce INC
Mixed Methods Senior UX Researcher
Salesforce INC · 🇺🇸 6 Locations
Sponsorship verdict
Sponsorship possible
One solid signal, not two — worth applying, and worth asking about sponsorship early.
- Employer is on a government sponsor recordThe US Department of Labor certified 1,544 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 498 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
- The posting doesn’t mention sponsorshipSilence isn’t a refusal — ask the recruiter before investing much time.
- No salary bar for this routeH-1B has no fixed salary bar: the employer must pay at least the prevailing wage for the role and area. Cap-subject employers enter a lottery weighted by wage level. Source: https://www.federalregister.gov/documents/2025/12/29/2025-23853/weighted-selection-process-for-registrants-and-petitioners-seeking-to-file-cap-subject-h-1b, rules effective 2026-02-27.
- What Salesforce INC paid sponsored hires in similar roles4 certified filings for “Manager, UI/UX Designer” (Web and Digital Interface Designers) in CA: $160k–$288k, median $196k. Most were filed at wage level II (50%) — 2 lottery entries, ≈31% projected selection odds for cap-subject employers. Source: US Department of Labor LCA disclosure data (Oct 2025 – Jun 2026).
- Confirmed live todayWhen a source last listed this job as open.
US H-1B: cap-subject employers enter a lottery weighted by wage level — Level I gets 1 entry, Level IV gets 4 (DHS projected selection odds ≈15% at Level I to ≈61% at Level IV). Universities and non-profit research employers are cap-exempt. The $100,000 fee for new petitions from abroad is currently blocked by a court order (appeal pending).
A verdict summarises public evidence; it is not legal advice and never a guarantee — the employer and the immigration authority decide. Sign in to factor in where you can already work.
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Sponsor Radar — Salesforce INC
The US Department of Labor certified 1,544 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 498 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
Past sponsorship or register membership never guarantees sponsorship for this vacancy or for you. Full Sponsor Radar for Salesforce INC →
About the role
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category User Experience Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Role Description We are looking for a Mixed Methods Researcher who excels at translating complex user behaviors and quantitative analytics into actionable design strategies and product recommendations, serving as a critical bridge between data, user insight, and creative execution within the User Experience & Creative Design (UXCD) team, part of Salesforce’s Digital Success organization within Customer Success. At Salesforce, Digital Success represents the ecosystem of knowledge, content, and support that helps customers find answers fast, solve problems, understand the health of their Salesforce engagements, onboard and adopt new Salesforce features, functionalities, and offerings, and more. We build the tools, content, and AI experiences (like Help Agent) that make self-service actually work, turning "I'm stuck" into "I figured it out" in minutes rather than days. Importantly, Digital Success helps tell a critical ‘customer zero’ story – it’s Salesforce using its own products, such as the Help Agent, which has fostered more than 5,000,000+ Agentforce customer conversations on help.salesforce.com, driving customer success and resolution at scale. Key Responsibilities As a researcher on our dynamic UXCD Insights team, you will design and execute end-to-end research initiatives that combine qualitative depth (e.g., interviews, usability testing, contextual inquiry, etc.) with quantitative rigor (e.g., surveys, behavioral telemetry, statistical modeling, etc.). You will work closely with UI/UX designers, program managers, creative strategists, product managers, and engineering teams to ensure our digital customer experiences, platforms, and products are rooted in rigorous user evidence, highly accessible, and optimized for business impact. • Mixed Methods Research Strategy & Execution: Lead, plan, and execute mixed-methods research studies across digital customer success platforms. Combine qualitative insights (usability testing, field studies, interviews) with quantitative metrics (survey data, site analytics, behavioral logs) to deliver comprehensive research narratives. • Competitive Research: Lead cross-market competitive research for help experiences, including project plans, competitor benchmarking, vendor management, and budget discussions. Run usability studies on competitor help portal flows to deliver actionable information architecture recommendations and performance metrics. • Product Customer Councils: Lead the end-to-end lifecycle, from managing study set-up to helping run live sessions, fostering strong relationships between Product Managers and small, longitudinal customer councils, driving ongoing, sustained feedback that supports ideation and roadmapping. • UX Scorecard ownership: Own the UX Scorecard end-to-end as the source of truth for UX quality across Help Portal and Agentforce. Partner cross-functionally to evolve reporting from a tactical dashboard into a strategic driver of product quality,