Senior Manager, Communications

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About the role

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Role We are looking for a Senior Manager, Communications to join our team. This is a hybrid or remote role, reporting to the VP of Corporate Communications in the Marketing & Communications department. As a primary storyteller for Zscaler, you will scale our corporate narrative by turning customer success stories, ThreatLabz research, and public sector engagements into high-impact market visibility across press, analyst, and digital channels. What you’ll do (Role Expectations) • Lead PR strategy and execution for customer stories, partnering with Customer Advocacy, Sales, and Customer Success to build an integrated content calendar • Mine internal and third-party data alongside ThreatLabz and research teams to surface compelling threat trends and seasonal narratives • Brief creative teams to produce data visualizations, infographics, and interactive content that elevate Zscaler's cybersecurity narrative • Pitch data-driven stories and research findings to tier-1 press, industry analysts, and social channels to drive market awareness • Build public sector communications initiatives, drafting GTM-aligned content and fostering relationships with trade and policy-adjacent media Who You Are (Success Profile) • You act like an owner. You take full accountability for building and scaling integrated comms engines across customer, data, and public sector workstreams. • You champion simplicity. You excel at translating complex cybersecurity research and technical datasets into compelling, accessible narratives. • You are customer-obsessed. You anchor your storytelling in real-world customer success, using customer wins to reinforce market leadership. • You are a high-trust collaborator. You partner seamlessly across ThreatLabz, Product, GTM, and Design teams to unify messaging and strategy. • You are data-driven. You look beyond raw numbers to find meaningful insights that substantiate trends and inform media strategy. What We’re Looking for (Minimum Qualifications) • Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain • 8+ years of experience in PR, communications, or content marketing, ideally within B2B technology or SaaS • Demonstrated ability to discover and articulate narrative potential within complex datasets and brand partnerships • Proven experience collaborating with creative and design teams to produce data visualizations and interactive assets • Strong media relations track record with demonstrated success pitching press, analysts, and digital channels • Proven ability to manage multiple concurrent workstreams across brand, data, and public polic

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