Jobs / Spain / Sanofi US Services INC
Digital Client Services & Experience Expert (User Change Management) - VIE Contract
Sanofi US Services INC · 🌍 Barcelona
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About the role
Digital Client Services & Experience Expert (User Change Management) - VIE Contract • Location: Spain, Barcelona • Target start date: 01/01/2027 iMove, the Sanofi VIE Program, is available to citizens of the European Economic Area (EU + Norway, Liechtenstein and Iceland) aged between 18 and 28. PLEASE NOTE that since this program is primarily an international development program, candidates cannot apply to a VIE assignment in their own country of citizenship. PLEASE NOTE that applications that are only submitted in French cannot be considered by our non-French speaking partners at Sanofi worldwide. Therefore, only applications that are submitted in English will be considered. Please make sure to apply with your personal email address. About the job As Digital Client Services & Experience Expert (User Change Management) VIE within our Digital Data & Technology team you will be responsible for developing and implementing change management strategies that facilitate smooth transitions and promote the adoption of new support models, technologies and processes. We are seeking an experienced User Change Management Expert to oversee the UCM activities within our IT Client Services & Experience area. Ready to push the limits of what’s possible? Join Sanofi in one of our corporate functions and you can play a vital part in the performance of our entire business while helping to make an impact on millions around the world. Ready to get started? About Sanofi We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives. Main responsibilities: • Develop and implement user change management strategies aligned with Client Services & Experience project roadmaps and release schedules. • Gather user requirements and feedback to understand impact and define change management approaches. • Create user communication plans and training materials to drive awareness and readiness for upcoming changes. • Conduct user training sessions and provide guidance to support user adoption and proficiency. • Accountable for defining and planning Voice of the customer and Q&A sessions globally, with the support of local/regional Digital teams. • Monitor user adoption metrics and feedback to address gaps and resistance through targeted interventions • Collaborate with product, platform and/or service owners and business stakeholders to coordinate change management activities. About you Experience: • 2+ years of experience in user change management or IT training roles. • IT certifications (ITIL, Agile) are a plus. Soft and technical skills: • Proven experience in user change management and organizational change practices. • Excellent communication and presentation abilities to convey messages across diverse audiences. • Strong customer service mindset with empathy for addressing user concerns and resistance. • Working knowledge of IT service management processes (ITIL) and project management methodologies. Education: • Bachelor's degree in IT, Business, Communications or related field. Languages: • Fluent English (verbal and written). Why choose us? • Be part of a pioneering biopharma company where patient insights shape drug development. • Work at the forefront of AI-powered science that accelerates discovery and improves outcomes. • Collaborate beyond your expertise, sparking new ideas with diverse, multidisciplinary teams. • Make your work count by supporting a company that brings life-changing treatments to millions — and is