Jobs / United States / Capital One Services LLC
Senior Complaints Insight Specialist
Capital One Services LLC · 🇺🇸 Nottingham, Eng
Sponsorship verdict
Sponsorship possible
One solid signal, not two — worth applying, and worth asking about sponsorship early.
- Employer is on a government sponsor recordThe US Department of Labor certified 838 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 253 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
- The posting doesn’t mention sponsorshipSilence isn’t a refusal — ask the recruiter before investing much time.
- No salary bar for this routeH-1B has no fixed salary bar: the employer must pay at least the prevailing wage for the role and area. Cap-subject employers enter a lottery weighted by wage level. Source: https://www.federalregister.gov/documents/2025/12/29/2025-23853/weighted-selection-process-for-registrants-and-petitioners-seeking-to-file-cap-subject-h-1b, rules effective 2026-02-27.
- What Capital One Services LLC paid sponsored hires in similar roles1 certified filing for “Principal Consumer Credit Risk Specialist” (Credit Analysts) in IL: $123k–$123k, median $123k. Most were filed at wage level IV (100%) — 4 lottery entries, ≈61% projected selection odds for cap-subject employers. Source: US Department of Labor LCA disclosure data (Oct 2025 – Jun 2026).
- Confirmed live todayWhen a source last listed this job as open.
US H-1B: cap-subject employers enter a lottery weighted by wage level — Level I gets 1 entry, Level IV gets 4 (DHS projected selection odds ≈15% at Level I to ≈61% at Level IV). Universities and non-profit research employers are cap-exempt. The $100,000 fee for new petitions from abroad is currently blocked by a court order (appeal pending).
A verdict summarises public evidence; it is not legal advice and never a guarantee — the employer and the immigration authority decide. Sign in to factor in where you can already work.
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Sponsor Radar — Capital One Services LLC
The US Department of Labor certified 838 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 253 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
Past sponsorship or register membership never guarantees sponsorship for this vacancy or for you. Full Sponsor Radar for Capital One Services LLC →
About the role
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Senior Complaints Insight Specialist About the role We are looking for a Senior Complaints Insight Specialist to join our Complaints Process & Insight team on a permanent basis. In this role, you will help us use customer complaints as a driving force for change, translating deep insights into strategic opportunities for investment. As part of a specialist team of six, you will collaborate across the organisation, particularly within our Operations department to deliver data-driven customer insights and enhance our complaints strategy. Reporting directly to the Head of Complaints Strategy, you will leverage data to spot patterns, identify why things go wrong, and create compelling visual narratives for stakeholders at all levels . While you will possess strong analytical capabilities to partner with our centralised Data Analysts, this is a highly collaborative role focused on turning data into impactful business actions. What you'll do • Lead Insight Projects: Initiate and manage complaints insight initiatives from problem-solving through to successful implementation alongside internal stakeholders. • Trend Identification: Partner with the UK Customer Operations management team to identify real-time dissatisfaction trends and drive initiatives that improve customer outcomes and operational efficiency. • Strategy & Risk Management: Manage and enhance the complaints strategy, including associated risks and process controls, while maintaining clear communication with internal partners. • Stakeholder Storytelling: Prepare and deliver concise, compelling written reports and presentations that translate complex data into actionable recommendations for the business. • Regulatory Reporting & Analysis: Leverage internal, industry, and Financial Ombudsman Service (FOS) data to uncover root causes, while collaborating globally to deliver key regulatory reports. The skills and experience you need Essential • Data Storytelling & Visualisation: Exceptional ability to build engaging presentations and use data visualisation to turn complex numbers into simple, compelling narratives. • Analytical Expertise: Strong experience using both qualitative and quantitative analytical methods to evaluate large datasets and find root causes. • Collaboration & Interpersonal Skills: A proven track record of fostering teamwork and collaborating effectively across diverse disciplines and organisational levels. • Strategy & Process Improvement: Detail-oriented mindset with hands-on experience in strategy design, process management, and delivering sustainable operational improvements. • Creative Problem Solving: An outside-the-box thinker who can cut through complexity to deliver straightforward, actionable solutions. Desirable • Regulated Environment Experience: Prior experience working within a regulated complaints handling environment. • Digital Tools: Proficiency with collaborative tools, specifically Google Workspace (including Google Sheets and Google Slides). Where and how you'll work This is a permanent position based in our Nottingham office . We embrace a hybrid approach to work. You'll spend three days a week in the office (Tuesday-Thursday), with Monday and Friday being dedicated work-from-home days. Our offices are designed to inspire and support you. At our Nottingham head office, you'll find an on-site gym, restaurant and dedicated Learning Loft. Our London office boasts a rooftop running track and coffee bar. What’s in it for you We invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications. In addition to