Senior Manager, Medical & Operational Excellence

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About the role

Are you a Medical Affairs leader who thrives at the intersection of strategy, operational excellence, digital innovation and capability building? This is a rare opportunity to shape the future of Medical Excellence across Australia and New Zealand, leading a team that enables smarter ways of working, stronger scientific engagement and measurable business impact. As Senior Manager, Medical & Operational Excellence, you will partner with senior Medical, Technology, Customer Excellence and cross-functional leaders to improve how Medical Affairs plans, executes, measures and evolves — helping build a more connected, insight-led and future-ready Medical organisation. KEY DUTIES AND RESPONSIBILITIES • Lead the Medical & Operational Excellence function and translate affiliate, Area and Global Medical Excellence priorities into a clear, practical and measurable functional roadmap. • Provide line management, coaching, development and performance support to the Medical Excellence Manager and Medical Innovation & Capability Manager, while establishing clear accountabilities and effective collaboration across the function. • Prioritise work across Field Medical Excellence, Head Office Medical Excellence, medical planning and execution, digital and omnichannel enablement, systems, capability, training governance, process improvement and innovation. • Advise the Head of Medical Operations & Excellence and Medical Leadership Team on Medical Excellence opportunities, risks, capability gaps and operational priorities. • Shape the detailed operating model, role boundaries, services and ways of working of the Medical Excellence function as business needs evolve. • Establish fit-for-purpose governance, service standards, decision rights, portfolio reviews and escalation pathways for the Medical Excellence function. • Monitor capacity, workload, risks, dependencies, delivery status and benefits across the functional portfolio and recommend adjustments to priorities or resourcing. • Embed a culture of accountability, experimentation, learning, simplification and continuous improvement. • Provide strategic oversight of Medical Excellence across both Field and Head Office Medical teams, ensuring strong alignment between capability development, scientific planning, customer engagement and execution. • Lead or sponsor initiatives supporting Field Medical Excellence, including capability priorities, onboarding, coaching excellence, IFT Fundamentals, scientific engagement, insights, metrics and dashboards. • Lead or sponsor initiatives supporting Medical Managers and Senior Medical Managers, including medical planning, scientific communications planning, content use, tactical execution, insight integration and cross-functional ways of working. • Establish meaningful measures and dashboards that demonstrate execution quality, adoption, efficiency, outcomes and the value delivered by Medical Affairs. • Maintain a strong customer orientation and direct understanding of Field Medical execution through appropriate engagement with field teams and, where relevant, occasional co-visits with healthcare professionals. Use these insights to ensure Medical Excellence strategy, capability priorities, systems and processes remain practical, customer-focused and grounded in the realities of scientific engagement. • Promote consistent, customer-focused and compliant Medical Affairs practices while allowing fit-for-purpose approaches across different teams and therapeutic areas. • Provide strategic direction for Medical digital, omnichannel, systems, workflow, automation and responsible artificial intelligence initiatives in partnership with Medical Leadership, Business Technology Solutions, Customer Excellence, Compliance, Quality and other stakeholders. • O

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