Jobs / Bulgaria / Experian Information Solutions INC
Senior Operations Project Manager (Strategic Programs)
Experian Information Solutions INC · 🌍 Sofia, BG
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About the role
The Senior Operations Project Manager (Strategic Programs) leads and delivers strategic plans that support the Global Delivery Centers (GDC) Strategy and local Site strategic goals. You will combine project management responsibilities for the GDC Strategy with delivery of Site-related projects and acts as an important member of the shared GDC PMO team. Working with GDC and Site Leadership, programme owners, functional leaders and cross-functional teams, you will translate strategic goals into structured plans, governance, measurable outcomes and sustainable implementation. You will be accountable for delivery, partner agreement, risk and dependency management and reporting of assigned projects. You will report to the Head of Strategic Programs and Projects. What you will do: • You will lead the delivery of projects and workstreams from initiation and concept design through implementation, adoption and closure. • Maintain project charters, integrated delivery plans, milestones, resource requirements, budgets, RAID logs, dependencies, decision logs and benefits measures. • You will ensure delivery against agreed scope, schedule, quality, cost and outcomes, using the methodology best suited to the initiative. • Manage assigned projects/workstreams and cross-GDC programs, coordinating delivery across GDC locations, teams and global departments. • Translate GDC priorities, OKRs and leadership decisions into relevant roadmaps, work packages and accountable delivery plans. • You will partner with the Site Lead, Senior Leadership Team and relevant functional leaders to shape and deliver Site-specific strategic priorities. • Lead Site initiatives relating to innovation, productivity, operational effectiveness, employee experience and other agreed strategic focus areas. • Balance GDC and Site delivery responsibilities through disciplined prioritization, capacity planning and alignment with the Head of Strategic Programs & Projects and Site Lead. • Contribute to the development of the GDC PMO operating model, governance framework, portfolio processes, tools and knowledge repository. • Identify opportunities to simplify and automate intake, planning, workflow, reporting and action tracking processes. • Use data, Microsoft 365, Power BI, Power Platform and AI-enabled tools to improve visibility, collaboration and delivery effectiveness. What you will bring: • 5+ years of project, programme, PMO, strategy execution or transformation management experience, including ownership of complex projects • 3+ years of experience in planning, governance, RAID management, dependency management, budgeting, benefits tracking and executive reporting. • Experience working in a global, multi-Site, multicultural or matrix organization and engaging senior leadership partners. • Fluent professional English. We will consider as an advantage if you also have: • Experience to use AI-enabled productivity (Claude, Copilot, ChatGPT or similar) and automation (Power Platform) tools • Project management certification such as Project Management Professional or Product Owner What you will get: • Personal Development - career pathway for professional growth supported by learning and development programs and unlimited access to online educational training courses, learning materials and books. • Work environment - excellent work conditions with friendly environment, recognized team spirit, and fun and quality recreation time. • Social benefit package including life insurance, food vouchers, additional health insurance, monthly flex allowance and internet coverage, corporate discounts, marriage and childbirth / adoption allowance, Multisport card, Sharesave plan, Employee assistance program, а birthday gift and many other benefits! • Work-life balance -