Senior Manager, Underwriting Unit Lead

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About the role

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary :   As a Senior Manager, Underwriting Unit Lead , you will provide leadership and strategic direction for a team supporting Medicare underwriting activities across the Public and Labor, National Accounts, and Middle Market segments. In this role, you will drive operational excellence, support profitable growth, and ensure the delivery of high-quality underwriting services that contribute to business success. You will be responsible for leading a high-performing underwriting team, achieving key financial and operational objectives, and supporting case management activities that enable accurate, timely, and competitive underwriting outcomes. This position offers the opportunity to collaborate with business partners across the organization, influence underwriting strategy, and help shape the future of our underwriting operations. Key Responsibilities • Lead and support an underwriting team responsible for delivering high-quality underwriting services aligned with business objectives and performance metrics. • Manage team production, prioritize workloads, and ensure the effective execution of underwriting activities in a dynamic environment. • Assess staffing and training needs and develop talent to build a strong and engaged organization. • Drive continuous improvement initiatives focused on productivity, process efficiency, rating accuracy, and customer experience. • Foster a culture of exceptional customer service and support team members in developing strong consultative and relationship-management skills. • Interpret and communicate company products, underwriting guidelines, strategic initiatives, and business priorities to enable informed decision-making. • Review and approve underwriting exceptions and financial variances within delegated authority. • Partner with Sales, Account Management, and other internal stakeholders to support customer and broker interactions as needed. • Collaborate across business segments and functional areas to achieve growth, retention, and profitability goals. • Utilize market and competitive insights to evaluate risk, support pricing strategies, and drive sound underwriting decisions. • Communicate and negotiate rate development methodologies and underwriting decisions with internal and external business partners. • Contribute to case strategy and business planning while ensuring service expectations and deliverables are achieved. • Provide coaching, mentoring, and performance guidance to both direct and indirect team members. • Build strong cross-functional partnerships that support business growth, operational excellence, and customer satisfaction. #AetnaUW Required Qualifications • 5+ years of medical underwriting experience, preferably within Medicare and/or group health insurance products. • Experience supporting underwriting functions, case management activities, and pricing analyses. • Demonstrated experience coaching, mentoring, or developing underwriting professionals. • Strong knowledge of underwriting principles, risk evaluation, pricing methodologies, and funding arrangements. • Advanced proficiency in Microsoft Excel and related analytical tools. • Excellent communication, collaboration, and relationship-building skills. • Ability to manage multiple priorities and drive results in a fast-paced environment. Pr

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