Patient Services Supervisor

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About the role

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. A Day in the Life Based in the Netherlands, the team supports innovative Cardiac Rhythm Management (CRM) and Acute Care & Monitoring (ACM) solutions, including implantable cardiac devices, remote monitoring technologies, wearable cardiac monitors, connected mobile applications, and video laryngoscopy systems. Make a meaningful impact on patients' lives while working for a global leader in medical technology. As part of Medtronic's BeConnected team, we provide remote support and troubleshooting to patients and healthcare professionals across Western Europe in 12 languages. Primary Responsibilities : • You will be fully responsible for all people management related activities in the team: monitoring daily performance, defining and monitoring team objectives, resource management • Lead, motivate and build a high-performance team through coaching and quality management You will overlook processes and projects within the scope of the team, and drive improvements and efficiency within the team • A portion of time is spent on individual tasks and projects, e.g. system improvements, departmental goals, training and quality objectives • Ensure that KPIs and SLAs are met • Prepare, participate at and assist in audits and inspections (internal & external) • Interact with counterparts in the department, business, customers, countries and marketing Represent the department in internal and external meetings • Manage ad hoc issues and escalations. Required Qualifications: • Technical degree or health related degree with demonstrated technical skills; • Excellent communication skills via phone • Solid empathic and people skills • Positive, culturally sensitive attitude • Fluent in English. Any other European language is considered a plus • Patience and analytical problem-solving skills • Computer and tech savviness: ability to quickly learn new technologies and applications & use MS Office • You thrive being part of a close-knit and diverse team. Preferred Qualifications: • Analytical and problem-solving skills • Experience with managing remotely • Background in providing patient or health care professional support • Experience in service focused areas • Work experience in a contact center or technical support • Experience with working in a medical technical environment • Experience with analyzing technical issues and processes for continuous improvement.   Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.  ‌ ‌     Recruitment Fraud Alert   We are aware of phishing scams targeting job seekers. Please keep the following in mind:  Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses.  Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate.  If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments.  If you have any que

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