Customer Experience Marketing Manager

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About the role

Customer Experience Marketing Manager This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. Job Description: Customer Experience Marketing Manager Location: Galway, Ireland (Hybrid) Are you passionate about creating exceptional customer experiences and building meaningful relationships that influence business outcomes? Do you enjoy bringing people together, connecting business challenges with technical innovation, and leading initiatives from concept to execution? We are seeking an experienced and highly motivated  Customer Experience Marketing Manager  to establish and grow a unique customer engagement program based in Galway, Ireland. This is an exciting opportunity to build a strategic experience center initiative from the ground up, working directly with customers, partners, sales teams, and engineering leaders to create impactful customer engagements.  What You'll Do In this role, you will be responsible for designing and delivering customer experience engagements that showcase innovation, foster collaboration, and strengthen customer relationships. Key responsibilities include: • Building and managing a pipeline of customer and partner engagement opportunities. • Collaborating with account teams to identify customer priorities, business challenges, and desired outcomes. • Designing tailored customer briefing experiences that connect customer objectives with technical expertise and innovation. • Coordinating customer visits and executive engagements in Galway, ensuring every interaction delivers measurable value. • Partnering with engineering, product, sales, and customer-facing teams to create relevant, impactful agendas. • Facilitating collaboration between customers and technical experts to encourage knowledge sharing and solution development. • Capturing customer insights, feedback, and business outcomes from every engagement. • Translating customer feedback into actionable recommendations for product, engineering, and sales stakeholders. • Developing success metrics and reporting to measure program impact, customer satisfaction, and business value. • Helping establish and scale a customer experience function with the potential to grow into a broader team leadership opportunity.  What We're Looking For We're looking for someone who combines strategic thinking with exceptional relationship-building and program management skills. You may be a strong fit if you have: • Experience in customer engagement, customer marketing, consulting, executive briefing programs, customer success, or related fields. • A proven ability to work across multiple stakeholders and influence without direct authority. • Strong communication and presentation skills with the ability to build credibility at all levels. • Experience understanding customer business challenges and translating them into meaningful engagement experiences. • Excellent project management and organizational skills. • The ability to coordinate complex initiatives involving multiple teams and com

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