People Support Specialist

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About the role

Your work days are brighter here. We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too. About the Team Join our People Operations team, the central hub that powers our company's HR systems and processes. As a People Support Specialist, you will be a crucial member of the team ensuring a seamless and efficient Workday experience for all employees and managers. We are a highly collaborative group that partners with every function in Human Resources—from Recruiting and Talent Experience to Total Rewards and Global Mobility—to support our global workforce. About the Role This role is focused on operational excellence and continuous improvement of our core HR systems. You will be a subject matter expert, responsible for maintaining the integrity and performance of our HR processes. Your key responsibilities will include: • System Support & Escalation: Serve as the primary contact for Tier 2 Workday escalations, troubleshooting complex issues and providing timely, effective solutions to our stakeholders. • Testing & Change Management: Coordinate and execute User Acceptance Testing (UAT) for system enhancements, new configurations, and major Workday releases to ensure they function flawlessly. • Process Improvement: Manage key operational processes and enhance our employee self-service (Tier 0) resources, always looking for ways to improve efficiency and the user experience. • Stakeholder Collaboration: Work closely with HR Partners and Centers of Excellence (COEs) to understand their needs, gather feedback, and ensure our systems are aligned with business objectives. • Data Management: Take ownership of data integrity by managing processes like Enterprise Interface Builder (EIB) data loads with precision. About You We are looking for a proactive problem-solver with a strong technical aptitude and a passion for creating great employee experiences. Basic Qualifications: • 6+ years of experience in HR Operations, HRIS, or a related field, with hands-on experience in Workday modules such as HCM, Recruiting, and Compensation. • Proven ability to test system enhancements, troubleshoot issues independently, and learn complex processes quickly. • Exceptional attention to detail and organizational skills, with the ability to manage multiple priorities and deadlines in a fast-paced environment. • Strong customer-service orientation with excellent written and verbal communication skills. • Aptitude for and willingness to work with modern AI tools to enhance HR processes. Other Qualifications: • Project management experience will be preferred • Professional fluency in a second language such as German, French, Spanish, or Italian would be an added advantage Our Approach to

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