Business Support Specialist

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About the role

Location: Warsaw, Poland Hybrid model of work: 3 days in office, 2 remote per week ABOUT ASTRAZENECA At AstraZeneca, we put patients first and strive to meet their unmet needs worldwide. Working here means being entrepreneurial, thinking big and working together to make the impossible a reality. If you are swift to action, confident to lead, willing to collaborate, and curious about what science can do, then you’re our kind of person. SITE DESCRIPTION Welcome to Warsaw Site, one of over 400 sites here at AstraZeneca, providing a collaborative environment where everyone feels comfortable and able to be themselves is at the core of AstraZeneca’s priorities, it’s important to us that you bring your full self to work every day. Please note that we are working in a hybrid model of 3 days per week from the office in Warsaw JOB OVERVIEW Business Support Specialist will provide a variety of business support in different projects to all R&D departments in Europe and NAM according to set policies and procedures. The role encompasses a variety of standard tasks and functions to assist the business unit. Serving as the first point of contact for numerous stakeholders, the role significantly influences the perceived reputation of the department it represents. Excellent interpersonal and communication skills are required, as demonstrated by the ability to work effectively with others at all levels of the organization and externally. Tasks may include support in different projects, processes and systems, with usage of modern digital tools, however main scope will be support in raising/amending purchase requisitions. Typical Accountabilities · Support in raising new purchase requisitions and amending existing purchase orders on behalf of R&D study leaders · Checking status of PR and providing regular updates to customers to ensure there are no delays in purchase order being generated. Investigating PO issues on behalf of Stakeholders · Support in different projects requested by R&D Stakeholders if needed (for example: administrative support, Capital Management, SharePoint etc.) and ensuring improvement projects adhere to regulatory requirements · Independently and pro-actively resolving issues and challenges related to supported projects and actively searching for continuous improvement in all areas to simplify ways of working · Exhibit a comprehensive understanding of business operations and a strong dedication to customer satisfaction to effectively support a specific customer group · Initiate or engage in projects focused on improving processes · Actively contribute to knowledge sharing within the Team while identifying opportunities for improving processes and workflows, striving for more efficient operations · Participate in training and development programs for specialists or other relevant training initiatives · Collaborate with cross-functional teams to ensure data integrity and quality · Proactively promoting modern digital tools like Modern SharePoint, MS Teams, MS Forms to help maintain “Digital R&D” · Meeting all SLAs and KPIs established for R&D Central Business Support Team · Assuring all activities are compliant with AZ rules, values and behaviors Qualifications, skills and experience: · Fluency in English (min. B2) · Prior business support or customer service type of experience · Ability to exercise considerable discretion, judgment, tact and diplomacy · Demonstrated abilities to take the initiative to respond to rapidly changing priorities · Attention to details, accuracy, multitasking, excellent organizational skills with a meticulous approach to tasks · Excellent interpersonal and communication skills as demonstrated by the ability to work effectively with others at all levels of the organization and externally · Demonstra

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