Global Product Owner and Delivery Lead for Printing Services

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About the role

Job Title: Global Product Owner and Delivery Lead for Printing Services  • Location; Hyderabad, India  • Job type: Full time    About Sanofi    At Sanofi, we're chasing the miracles of science to improve people's lives. We're an AI-driven biopharma company, leveraging cutting-edge technology and data to dramatically reduce the time from molecule discovery to delivering life-changing medicines to patients. Our ambition is bold: harness artificial intelligence, advanced analytics, and modern data platforms to revolutionize how we discover, develop, manufacture, and deliver healthcare solutions globally.    Our Team: Global Services & Experience – Devices Management    The Digital Workplace Services team is at the heart of Sanofi's employee experience and productivity. We design, deliver, and operate the foundational technology services that enable seamless work experiences for over 100,000 employees across 70+ countries. Our mission is to unlock value through intelligent service delivery, user-centric design, and world-class platform management.    We're responsible for core services and products that sustain employee productivity and day-to-day operations, covering Office (Multi-Functional Printers) ans M&S Printing Services (such as Zebra Printers, Label Printers, and Thermal Printers), print platform management, managed service vendor governance, and the technology roadmap that powers secure and efficient printing across Sanofi's global footprint. We don't just manage printers—we architect the future of how Sanofi employees print, scan, and share documents, ensuring every device, platform, and service interaction is optimized for performance, security, cost-efficiency, and sustainability.    Role Overview    As Global Delivery Manager for Printing Services, you will be a strategic leader and hands-on operational manager responsible for evolving Sanofi's global Office Printing Services into a secure, cost-optimized, and future-ready foundation. This is not a traditional printer support role—this is a strategic operational leadership position that bridges vendor governance, product ownership, financial management, platform oversight, and cross-functional stakeholder engagement.    You will own the end-to-end delivery of Office Printing Services globally, drive vendor performance excellence, and champion the transformation from reactive device support to intelligent, data-driven print operations. You'll work at the intersection of managed services, device lifecycle management, print platform management, and modern security frameworks, building partnerships with the global managed service provider and internal stakeholders to deliver world-class printing experiences across all Sanofi sites.    This role demands a proactive problem-solver who can negotiate, architect, analyze, and lead—someone equally comfortable managing multi-million-dollar budgets, defining technology roadmaps, optimizing print costs, and collaborating with Security and Compliance teams to implement secure print practices. You will drive operational excellence while challenging the status quo and identifying opportunities for automation, cost reduction, and service innovation.          Main Responsibilities    Managed Service Vendor Governance & Contract Management   • Lead the global managed services contract for Office and M&S Printing Services, ensuring the vendor delivers against agreed SLAs, KPIs, and contractual commitments across all Sanofi locations  • Define, monitor, and enforce service level agreements (SLAs) and key performance indicators (KPIs) for the managed service provider, conducting monthly/quarterly business reviews and driving corrective actions for under performance  • Act as the primary escalation point for vendor performance issues, se

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