Account Relationship Manager

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About the role

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive.   We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.   As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.   We actively uphold transparent and fair hiring practices that support individual opportunity, inclusive culture, and career mobility across all levels of our organisation. We offer meaningful opportunities for growth, a culture of inclusion, and a strong commitment to transparency and integrity in everything we do. Job Description What is the purpose of this Role? The Account Manager is the person in charge of managing a company's relationships with its customers. They are in charge of building long-term relationships with a group of assigned customers and generally stay with customers for the length of their relationship with the company. The goal is to: •  keep clients or accounts as long as possible. • conducting negotiations, preparing needed documentation and implementation • upsell and cross-sell products to Customers. • executing any upsell or risk mitigation campaigns Which jobs(s) does this Role report to? Direct line reporting: • CAM Poland Manager Fitness & Probity This role is a ‘controlled function’ as defined by the Central Bank Reform Act 2010 Regulations 2011. 1. Accountabilities for your role - what are you expected to do? • Develops and maintains long-term relationships with Customers. • Generate sales among client accounts, including upsetting and cross-selling • Operates as the point of contact for assigned customers • Makes sure clients receive requested products and services in a timely fashion • Communicates client needs and demands to employer company • Forecasts and tracks client account metrics • Manage projects within client relationships, working to carry out client goals while meeting company goals • Identifies opportunities to grow business with existing clients 2. Competencies for your Role - how are you expected to behave? Collaboration Build partnerships and promote a culture of teamwork to drive one U.S. Bank. Customer Centricity Build strong customer relationships and deliver customer centric solutions. Drive for Results Hold self and others accountable to consistently achieve meaningful results. Inclusion Provides others with a clear direction; Sets appropriate standards of behavior; Delegates work appropriately and fairly; Motivates and empowers others; Provides staff with development opportunities and coaching. Risk Management Appropriately identify and manage risks, in compliance with applicable laws, rules and regulations, and with Company Policy. Ethics and Trust Maintain high ethical standards; gain the confidence and trust of others through honesty, integrity and authenticity. Conducts him or herself honestly and ethically

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