Customer Onboarding Manager - France
Insider One · 🌍 Paris, France
Sponsorship verdict
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No government record and no wording either way. Not a refusal — ask the recruiter.
- No government sponsor record hereThis employer posted directly and does not match a government sponsor register.
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- Confirmed live todayWhen a source last listed this job as open.
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Sponsor Radar — Insider One
This employer posted directly and does not match a government sponsor register.
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About the role
Before jumping into all the information about the role and what you can bring to the table, let us introduce ourselves real quick. About us Insider One is the #1 platform that brings everything marketing and customer engagement teams need in one place so they can reach their peak potential and become unstoppable. Our story began with six desks and a vision to create a single platform to make industry-first technologies and emerging channels accessible to marketers worldwide. Today, Insider One is powered by 1,500+ team members representing 50+ nationalities across 30+ offices . With AI at its core and an integrated Customer Data Platform (CDP), Insider One unites data, personalization, and journey orchestration across the most extensive set of natively supported channels , including WhatsApp, SMS, Email, Web, App, and Site Search. We recently raised one of the largest funding rounds in the industry, a $500M Series E led by General Atlantic . We are backed by top-notch investors, including Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst , and trusted by 2000+ customers from high-growth startups to the most prestigious Fortune 500 companies such as Samsung, Nike, L’Oreal, Singapore Airlines, Nestlé, Nissan, Lenovo, Puma, IKEA, Allianz, Domino's, and the list goes on. Insider One was congratulated for becoming one of the only woman-founded, women-led B2B SaaS unicorns in the world. Loved by customers, recognized by analysts, we are the only vendor recognized as the #1 leader in all the capabilities marketing and customer engagement teams need. Don’t just take our word for it — see for yourself . We consistently outperform and continue our leadership, and the results speak for themselves . From day one, Insider One’s mission has not only been to build a world-class product company, but also to create one of the most socially progressive technology communities in the world. Through our social responsibility initiatives like 100 Social Responsibility Projects, AI Training for Teachers, Code Academy, SheCodes, SheLeads, and SheMarkables , our community has committed to scaling its impact on our communities across 30+ countries, driving initiatives in health, education, farming, animal rights, and increasing women’s representation in STEM. Behind all these achievements is an exceptionally talented, visionary team of overachievers that moves fast and agile, creating cutting-edge products, and focuses on making an impact. If you want to be a part of this journey, just keep reading. What You Will Do: • Own customer onboarding projects end-to-end, ensuring successful implementation, faster Time to Value, customer growth, and retention. • Build trusted relationships with stakeholders at all levels to understand their business and technical goals and ensure alignment throughout onboarding. • Collaborate with internal technical teams, development teams, agencies, and third parties to deliver high-quality implementations that meet client expectations. • Drive early adoption by defining KPIs, success metrics, and use cases that support full ROI attainment. • Deliver tailored onboarding sessions, user-enablement training, and workshops, both remotely and onsite, based on client needs. • Advocate customer needs and business use cases to the Product team to help shape product development. • Establish client trust and confidence in Insider’s platform while continuously improving the onboarding experience, processes, and materials. • Understand and document client stakeholder roles and account structure to ensure a smooth transition to the Customer Success & Support teams. • Take full ownership of project outcomes, coordinating internal and external stakeholders to ensure client satisfaction and successful delivery. What You Wi