Talent Acquisition Manager

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About the role

Diabolocom is the leading European sovereign cloud contact center (CCaaS) and customer experience management (CX) platform. It helps organizations transform customer experience by augmenting agents' capabilities through AI-human collaboration, automating routine customer interactions, and delivering personalized experiences at scale. Built on proprietary AI, private cloud, and native telecom infrastructure, the platform automates workflows, improves data quality, and empowers customer service and sales teams across every channel. Backed by more than two decades of experience and twice recognized by Frost & Sullivan for AI technology innovation and customer experience technology leadership, Diabolocom is trusted by more than 400 organizations—including BPCE, Carrefour, Nikon, and Mitsubishi—to power mission-critical customer operations in over 60 countries, helping organizations strengthen customer loyalty and accelerate growth. About the role To support our growth, we are looking for a Talent Acquisition Manager to join our HR team in Paris. You will manage recruitment processes end-to-end, from understanding the hiring need and identifying the right sourcing strategy to interviewing candidates, managing the selection process and closing the hire. A significant part of your activity will involve recruiting technical and highly specialized profiles, including Software Engineers, AI and Research profiles, Infrastructure experts, senior technical specialists and, depending on business needs, leadership and C-level positions. You will work with a wide variety of stakeholders across the company: experienced hiring managers, technical experts, senior leaders and managers who may need more guidance throughout the recruitment process. Being able to adapt your approach, challenge when necessary and keep recruitment processes moving will therefore be an important part of your role. You will join a collaborative Talent Acquisition team composed of a Talent Acquisition Team Lead, another Talent Acquisition Manager and an HR team member combining recruitment with broader HR projects, within the HR department. We are looking for someone who is already comfortable managing recruitment independently, while remaining curious and eager to learn, develop their expertise and adopt our recruitment practices. What you will do • Manage recruitment processes from A to Z , from the initial briefing with the hiring manager through sourcing, interviews, coordination of the selection process, offer management and contract signature. • Partner with hiring managers to understand their needs, challenge requirements when relevant and translate them into an effective recruitment and sourcing strategy. • Recruit across a variety of roles, with a strong focus on technical and complex profiles , including senior Software Engineers, AI/Research profiles, Infrastructure specialists, technical leadership and other hard-to-find profiles. • Take ownership of direct sourcing and headhunting , identifying and engaging passive candidates rather than relying primarily on inbound applications. • Build relevant talent pools and continuously explore new sourcing channels, tools and approaches. • Conduct structured interviews to assess candidates' experience, skills, motivations and potential fit with the role and environment. • Provide hiring managers with clear, fact-based candidate assessments and recommendations throughout the selection process. • Manage candidate communication throughout the recruitment journey and contribute to a professional, transparent and engaging candidate experience. • Adapt your way of working to different stakeholders, from very experienced senior leaders to managers who require more support in structuring their recruitment proces

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