Jobs / India / Cigna Health And Life Insurance Company
Claims Adjustments Senior Representative
Cigna Health And Life Insurance Company · 🌍 Bengaluru, India
Sponsorship verdict
No sponsorship evidence yet
No government record and no wording either way. Not a refusal — ask the recruiter.
- No government sponsor record hereNo government sponsor record covers this employer in this country.
- The posting doesn’t mention sponsorshipSilence isn’t a refusal — ask the recruiter before investing much time.
- Can’t check pay against the visa rulesWe don’t have visa salary rules for this country yet.
- Confirmed live todayWhen a source last listed this job as open.
A verdict summarises public evidence; it is not legal advice and never a guarantee — the employer and the immigration authority decide. Sign in to factor in where you can already work.
Or apply yourself on the official page →
Why not apply?
No register record and no sponsorship wording in the posting. Worth asking the employer before investing significant time.
SponsorApply flags time-wasters so your applications go where they can land. These come from the posting's own wording — read the original listing to confirm. See better-fit alternatives →
Sponsor Radar — Cigna Health And Life Insurance Company
No government sponsor record covers this employer in this country.
Past sponsorship or register membership never guarantees sponsorship for this vacancy or for you. Full Sponsor Radar for Cigna Health And Life Insurance Company →
About the role
Band 2 | Global Service Centre ROLE SUMMARY As a Claims Adjustment Senior Representative, you will support clients across the world by delivering accurate, timely and high-quality adjustment and claims processing. Reporting to the Claims Adjustment Supervisor, you will manage standard and higher-complexity adjustments, including failed payments and medical, dental and vision claim activity received from providers, partners, clients and members. You will act as a reliable escalation point, support workflow and quality management, guide colleagues, and help strengthen operational consistency, compliance and customer outcomes. KEY RESPONSIBILITIES Claims Adjustment Processing & Complex Case Handling · Process and adjudicate medical, dental and vision claim adjustments in line with policy terms, benefit plans, SOPs, business rules and defined authority limits. · Handle failed payments, exceptions, unclear scenarios and non-routine adjustment cases independently, escalating where authority or guidance is required. · Review, investigate and resolve aged, escalated, priority or high-cost cases, ensuring relevant stakeholders are informed. · Maintain accurate, complete and audit-ready system updates, calculations, documentation and case notes. · Monitor turnaround times and complete work within agreed service levels, highlighting risks or delays promptly. Customer & Stakeholder Support · Respond within agreed time commitments to enquiries relating to plan design, eligibility, claim or adjustment status, and take the required action to support resolution. · Work effectively with internal and external customers, providers and partners to investigate issues and achieve clear, accurate outcomes. · Consider the downstream impact of adjustment decisions and support smooth end-to-end claims and payment processing. Quality, Accuracy, Risk & Compliance · Complete peer reviews and quality checks as assigned by the supervisor or team lead. · Identify and escalate recurring errors, processing risks, potential overpayments, procedural gaps or customer-impacting issues. · Adhere to regulatory, audit, data-protection and internal control requirements, maintaining confidentiality at all times. · Model right-first-time processing and consistently meet individual and team productivity and quality standards. Workflow, Data & Reporting Support · Support the monitoring of adjustment and claims work queues, prioritising critical, high-cost, aged and service-sensitive cases. · Review operational data to identify trends, discrepancies, recurring adjustment drivers or potential root causes, and highlight insights to leaders. · Ensure accurate case categorisation and data entry to support reliable reporting, dashboards and operational summaries. Process Improvement & Knowledge Sharing · Interpret SOPs and guidance in complex or ambiguous situations, seeking clarification where required and helping colleagues apply them consistently. · Provide practical day-to-day support, informal coaching and knowledge transfer to colleagues, including new hires and less-experienced analysts. · Identify process inefficiencies and recommend improvements that strengthen accuracy, controls, turnaround time and customer experience. · Contribute to the maintenance of guides, templates, FAQs and checklists used within Claims Adjustment. Cross-Team & Regional Collaboration · Collaborate with Claims, Payment, Eligibility, Customer Service, Finance, Quality, Product, Compliance and Technology teams to resolve operational issues. · Work across European and Middle East operations, and with other regions where required, to support consistent se