Custody Operations Specialist

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About the role

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. Job Description In this role, you will research and monitor financial-account exceptions such as returned wires, funds awaiting proper placement, and account overdrafts. You will work with internal business partners to gather information, track outstanding items, and follow up regularly to help move issues toward resolution. The position provides oversight of exceptions rather than primarily resolving or processing the underlying transactions directly. You will work across multiple systems and platforms, manage a variety of exception types, and communicate with internal departments through email and calls. When an issue cannot be advanced through email communication, you may coordinate and lead calls with the appropriate business partners. The team also provides opportunities to learn different functions through cross-training, with established procedures available to support the work. Key Responsibilities • Research and monitor financial-account exceptions, including returned wires, funds awaiting proper placement, and account overdrafts. • Coordinate with internal business partners to obtain information and status updates on outstanding items. • Track open exceptions and provide consistent follow-up through email and calls. • Set up and lead calls when additional coordination is needed to move an issue toward resolution. • Support account and asset-level maintenance for WMIS client accounts and products. • Work across multiple systems, platforms, and exception categories. • Manage multiple responsibilities concurrently while meeting established deadlines and Service Level Agreements. • Follow established department policies, procedures, and operational requirements. • Participate in cross-training across team functions. Basic Qualifications • Associate's degree, or equivalent work experience • Two or more years of relevant experience Preferred Skills and Experience • Basic understanding of regulatory and accounting principles affecting Wealth Management & Investment Services business lines and clients • Research and analytical skills with the ability to investigate financial-account exceptions and gather relevant information • Ability to quickly learn custody operations, systems, procedures, products, and services • Ability to work effectively across multiple systems and platforms • Intermediate Microsoft Excel skills; advanced proficiency is beneficial but not required • Ability to manage multiple assignments and meet established deadlines in a dynamic work environment • Demonstrated problem-solving, decision-making, and organizational skills • Clear written and verbal communication skills • Ability to communicate effectively with internal business partners and lead calls when appropriate • Proficiency navigating Microsoft Office applications and other software systems Location Expectations • Must work in office 60% of the work days - per week. If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our  disability accommodations for applicants . Benefits:   Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work.

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