Sr. Manager, Change Lead – Patient Services Platforms

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About the role

Use Your Power for Purpose The Change Lead is responsible for driving change management for patient services technology and will be a key member of the leadership team. They identify and ensure user adoption challenges and transformation opportunities through the patient services process. The role collaborates cross-functionally to drive adoption, minimize disruption, and deliver expected business outcomes. What You Will Achieve General responsibilities • Develop and execute change management strategies and plans, including communications, training, stakeholder engagement, and resistance management, for LSC transformation • Conduct change impact assessments and stakeholder analyses to identify risks and readiness gaps for large programs • Partner with project and program leads to integrate change activities into overall project plans and timelines • Ensure change approaches align to enterprise change management methodology, tools, and templates Program operations • Partner with project sponsors and business leads to define and align change strategy and develop a ways-of-working framework that supports a seamless transition for impacted colleagues • Collaborate with cross-functional partners, including IT, HR, Communications, and Training teams, on change readiness planning and execution • Engage applicable field-facing and business colleagues, as needed, on change requirements and impacts • Ensure that all change activities comply with applicable internal policies, quality standards, and data privacy guidelines • Troubleshoot adoption challenges and other change-related issues, such as resistance, capability gaps, and process breakdowns • Conduct reviews and reporting of change readiness and adoption data, identifying improvement opportunities and flagging risks to appropriate stakeholders • Support modernization of digital tools and platforms to improve colleague and stakeholder engagement experience Stakeholder and leadership engagement • Coach senior leaders and people managers on their role as change sponsors and champions • Provide regular guidance to project teams and stakeholders to ensure change milestones are met or exceeded • Support and lead development of change plans and approvals; manage and monitor change activities to ensure alignment with program timelines and requirements Communications and training • Develop and manage communication plans, ensuring consistent, timely messaging across all levels of the organization • Collaborate with internal partners, key stakeholders, and Pfizer Digital teams to create and refresh change-related content and materials • Contribute to strategy and creative content for training resources intended to explain program benefits and new processes Here Is What You Need (Minimum Requirements) • Applicant must have a bachelor's degree with at least 6 years of experience; OR a master's degree with at least 5 years of experience; OR a PhD with 1+ years of experience • Experience in change management, organizational development, program management, or related areas required • Proven track record leading change on large-scale, cross-functional initiatives • Demonstrated expertise in stakeholder management, communications planning, and training design and delivery • Demonstrated success in a highly fast-paced setting • Strong project management and organizational skills, with cross-functional teams of diverse colleagues • Exceptional written and verbal communication skills, and prior experience presenting to senior leaders Other Job Details: • Last Date to Apply for Job: October 30, 2026 • Location: NYHQ • Ability to travel based on business needs • NOT eligible for Relocation Package • This position is hybrid and requires working from site, 2 to 3 days per w

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