Jobs / United States / Humana INC
IFG Customer Success Agent
Humana INC · 🇺🇸 Remote Nationwide · Remote
Sponsorship verdict
Sponsorship possible
One solid signal, not two — worth applying, and worth asking about sponsorship early.
- Employer is on a government sponsor recordThe US Department of Labor certified 260 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 130 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
- The posting doesn’t mention sponsorshipSilence isn’t a refusal — ask the recruiter before investing much time.
- No salary bar for this routeH-1B has no fixed salary bar: the employer must pay at least the prevailing wage for the role and area. Cap-subject employers enter a lottery weighted by wage level. Source: https://www.federalregister.gov/documents/2025/12/29/2025-23853/weighted-selection-process-for-registrants-and-petitioners-seeking-to-file-cap-subject-h-1b, rules effective 2026-02-27.
- Confirmed live todayWhen a source last listed this job as open.
US H-1B: cap-subject employers enter a lottery weighted by wage level — Level I gets 1 entry, Level IV gets 4 (DHS projected selection odds ≈15% at Level I to ≈61% at Level IV). Universities and non-profit research employers are cap-exempt. The $100,000 fee for new petitions from abroad is currently blocked by a court order (appeal pending).
A verdict summarises public evidence; it is not legal advice and never a guarantee — the employer and the immigration authority decide. Sign in to factor in where you can already work.
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Sponsor Radar — Humana INC
The US Department of Labor certified 260 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 130 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
Past sponsorship or register membership never guarantees sponsorship for this vacancy or for you. Full Sponsor Radar for Humana INC →
About the role
Become a part of our caring community Start in customer support. Build Medicare expertise. Grow into a licensed customer success career. Interested in helping customers navigate Medicare but do not yet have a health insurance license? This fully remote, full-time role offers a clear path to get started with Innovative Financial Group (IFG), a wholly owned Field Marketing Organization and subsidiary of Humana. As part of the Reliance Brokerage Customer Success Team reporting to the AD of Customer Success, you will help create a positive customer experience while learning healthcare, Medicare, and IFG's multi-carrier business. You will begin with approved non-licensed customer support during the 2026 Annual Enrollment Period (AEP). After AEP, eligible associates may enter company-supported licensing and training and, after successfully completing all requirements and receiving business approval, transition into a licensed Customer Success Agent role in early 2027. PHASE 1 Customer support and IFG learning through 2026 AEP PHASE 2 Licensing and customer success training after AEP CAREER GOAL Licensed Customer Success Agent in early 2027 What You Will Do Phase 1: AEP Customer Support and Business Learning • Provide professional, empathetic, and compliant support through inbound and outbound customer interactions. • Provide approved factual information, fulfill requests for materials, and collect demographic information when permitted. • Assist with general non-licensed service needs and document customer interactions accurately. • Route sales, plan recommendation, enrollment, and other licensed requests to an appropriately licensed agent. • Follow approved scripts, workflows, privacy requirements, quality standards, and escalation procedures. • Build foundational knowledge of Medicare, IFG operations, and the tools used to support customers across multiple carriers. Important: During this phase, you will not recommend, market, sell, or enroll customers in health plans. Commission is not available during the non-licensed phase. Phase 2: Licensing and Customer Success Preparation • Participate in the company-supported health insurance licensing process and complete required state licensing exams. • Complete new-hire, compliance, carrier, system, and readiness training after licensing. • Learn to explain plan benefits, resolve eligibility and coverage questions, and support customers through plan changes. • After successful licensing, training, readiness requirements, and business approval, transition into licensed customer success responsibilities. Future Licensed Customer Success Responsibilities • Help Medicare customers understand plan benefits, coverage details, resources, and services across multiple carriers. • Provide education, guidance, problem-solving, and enrollment support within approved scope and compliance requirements. • Partner with sales agents, carrier partners, and internal support teams to resolve enrollment, eligibility, plan-change, and service issues. • Support customer satisfaction and retention by making complex Medicare information easier to understand. • Document interactions accurately and contribute feedback that supports service improvements. Use your skills to make an impact Required Qualifications • At least 3 years of customer service experience in retail, a call center, healthcare, sales, or a similar customer-facing environment. • At least 2 years of experience working in a virtual or remote environment. • At least 2 years of professional experience navigating multiple computer systems, tools, and screens at the same time • Ability and willingness to begin the company-supported licensing process after AEP and successfully obtain the required active Health Insurance Licens