Jobs / United States / Capital One Services LLC
Senior Director, Product Design, Agent Servicing Platforms
Capital One Services LLC · 🇺🇸 2 Locations
Sponsorship verdict
Sponsorship possible
One solid signal, not two — worth applying, and worth asking about sponsorship early.
- Employer is on a government sponsor recordThe US Department of Labor certified 838 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 253 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
- The posting doesn’t mention sponsorshipSilence isn’t a refusal — ask the recruiter before investing much time.
- No salary bar for this routeH-1B has no fixed salary bar: the employer must pay at least the prevailing wage for the role and area. Cap-subject employers enter a lottery weighted by wage level. Source: https://www.federalregister.gov/documents/2025/12/29/2025-23853/weighted-selection-process-for-registrants-and-petitioners-seeking-to-file-cap-subject-h-1b, rules effective 2026-02-27.
- What Capital One Services LLC paid sponsored hires in similar roles5 certified filings for “Senior Director, Software Engineering” (Software Developers) in CA: $203k–$237k, median $237k. Most were filed at wage level IV (100%) — 4 lottery entries, ≈61% projected selection odds for cap-subject employers. Source: US Department of Labor LCA disclosure data (Oct 2025 – Jun 2026).
- Confirmed live todayWhen a source last listed this job as open.
US H-1B: cap-subject employers enter a lottery weighted by wage level — Level I gets 1 entry, Level IV gets 4 (DHS projected selection odds ≈15% at Level I to ≈61% at Level IV). Universities and non-profit research employers are cap-exempt. The $100,000 fee for new petitions from abroad is currently blocked by a court order (appeal pending).
A verdict summarises public evidence; it is not legal advice and never a guarantee — the employer and the immigration authority decide. Sign in to factor in where you can already work.
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Sponsor Radar — Capital One Services LLC
The US Department of Labor certified 838 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 253 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
Past sponsorship or register membership never guarantees sponsorship for this vacancy or for you. Full Sponsor Radar for Capital One Services LLC →
About the role
Senior Director, Product Design, Agent Servicing Platforms R2433R24336262 We are seeking a Senior Director of Product Design to lead our Agent Servicing Platform design team within the Card Servicing organization. This team is responsible for the mission-critical platform and software ecosystem used by thousands of customer service agents during live customer interactions. The Experience Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences and we are passionate about creating memorable, meaningful product experiences that build the Capital One brand with humanity and drive business advantage and innovation. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you’re a creative innovator who embraces an environment where you can experiment, learn, and change banking for good, we’d love to hear from you. Role Expectations In this role, you will lead the end-to-end design strategy for the ecosystem that powers our credit card servicing organization—from the assistive tools frontline agents use on live customer calls to the behind-the-scenes platforms that optimize workforce operations and policy authoring. You will lead and scale a multi-team design organization tackling some of our most complex, information-dense challenges: evolving our live agent workspace into a conversational, AI-driven platform, stewarding our core internal design system, and bringing clarity to nascent operational processes across the servicing business. This is a high-visibility leadership role for a player-coach who excels at translating abstract business strategy into consumer-grade user experiences—driving operational efficiency and elevating internal tooling where it impacts the customer experience most. Specifically the role will focus on the following: • Ecosystem Design Leadership & Vision: Direct the overall UX strategy, architecture, and design execution across frontline servicing platforms and operational tools, ensuring a cohesive, end-to-end experience across the credit card servicing landscape. • Frontline Workspace & AI Co-Pilot Evolution: Oversee the transformation of our core live-servicing tools into intelligent, conversational AI co-pilots that streamline complex workflows, reduce cognitive load, and empower agents during live customer interactions. • Design System Stewardship: Lead the evolution and governance of our internal design system and component library, establishing repeatable patterns that accelerate engineering delivery, reduce technical debt, and ensure design consistency across all platforms. • Operational Platform Innovation: Guide the end-to-end design of brand-new internal authoring, content governance, and workforce management platforms, converting abstract operational requirements into intuitive, enterprise-grade tools for business stakeholders. • Organizational Leadership & Team Growth: Scale, mentor, and lead a high-performing team of product designers and design leads, fostering a culture of design excellence, continuous learning, and active hands-on coaching ("leading through making"). • Cross-Functional Influence & Alignment: Partner deeply with Product, Engineering, and Business leadership horizontally across the Card LOB to shape product roadmaps, optimize business processes, and articulate the strategic value of design to technical and operational partners. Here are some of the expected competencies for this role: • Product Design Expertise: Leverage established expertise and leadership in product design to elevate the quality and maturity of the design practice at Capital One. Leveraging a variety of skills across