VoIP Engineer

Serve as the technical lead for the migration from Cisco Dedicated Instance (DI) to Cisco Multi-Tenant (MT), ensuring the new environment is designed, configured, and deployed using enterprise standards while maintaining service continuity and preparing the engineering team to independently support the MT platform after migration. Job-Specific Responsibilities: Platform Assessment & Architecture • Expert-level knowledge of both Cisco Dedicated Instance (DI) and Cisco Multi-Tenant (MT) architectures. • Analyze existing DI configurations and identify how services, features, and integrations translate into the MT environment. • Document configuration differences, feature gaps, limitations, and opportunities between DI and MT. • Evaluate current enterprise voice architecture and recommend modernization where appropriate. Migration Planning • Lead technical planning for migration from DI to MT. • Identify compatibility issues and develop mitigation strategies before migration. • Define migration standards, templates, and configuration methodologies. • Create migration runbooks, engineering procedures, rollback plans, and validation checklists. • Coordinate migration activities with project management, vendors, application teams, and business stakeholders. Enterprise Configuration & Design • Recommend Organization-wide configuration standards • Recommend appropriate location-based configurations • Ensure designs align with Cisco best practices and Harvard policies, standards and governance. Configuration & Engineering • Build, configure, test, and validate MT environments. • Validate interoperability with: • PSTN connectivity • SIP trunks • Contact Center • Emergency services • Third-party integrations • End-user devices • Troubleshoot complex migration issues and lead root cause analysis. Technical Decision recommendations: • Provide technical recommendations on: • Feature compatibility • Licensing impacts • Administrative permissions • Operational supportability • Security implications • User experience improvements • Balance enterprise standards with business unit-specific operational needs. Documentation & Standards • Create and maintain: • Engineering standards • Configuration standards • Design guides • Operational procedures • Support documentation • Knowledge base articles • Migration and Operational playbooks • Ensure documentation reflects the MT operational model. Knowledge Transfer & Staff Development • Act as the subject matter expert for Cisco MT architecture. • Develop structured training materials for engineering and operations staff. • Conduct workshops, demonstrations, and hands-on training sessions. • Mentor engineers on: • MT architecture • Administration • Troubleshooting • Configuration standards • Best practices • Build internal expertise to ensure the organization can independently operate and support the MT environment after migration. • Promote continuous learning and skill development within the engineering team. Operational Readiness • Develop operational support procedures for post-migration service management. • Establish monitoring, alerting, and health validation processes. • Assist in defining support tiers, escalation paths, and operational responsibilities. • Participate in post-migration stabilization and continuous improvement initiatives. Desired Outcomes • Successful migration from Cisco DI to MT with minimal business disruption. • Consistent enterprise-wide voice architecture and configuration standards. • Clear governance for configuration, permissions, and administration. • Well-documented operational procedures and engineering standards. • Engineering staff are fully trained and capable of independently supporting the Cisco Multi-Ten