Jobs / United States / Renesas Electronics America INC
Senior Product Support Engineer
Renesas Electronics America INC · 🇺🇸 Frisco, TEXAS, US
Sponsorship verdict
Sponsorship possible
One solid signal, not two — worth applying, and worth asking about sponsorship early.
- Employer is on a government sponsor recordThe US Department of Labor certified 56 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 18 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
- The posting doesn’t mention sponsorshipSilence isn’t a refusal — ask the recruiter before investing much time.
- No salary bar for this routeH-1B has no fixed salary bar: the employer must pay at least the prevailing wage for the role and area. Cap-subject employers enter a lottery weighted by wage level. Source: https://www.federalregister.gov/documents/2025/12/29/2025-23853/weighted-selection-process-for-registrants-and-petitioners-seeking-to-file-cap-subject-h-1b, rules effective 2026-02-27.
- What Renesas Electronics America INC paid sponsored hires in similar roles1 certified filing for “Principal Product Marketing Specialist (Sales Engineer)” (Sales Engineers) in CA: $255k–$255k, median $255k. Most were filed at wage level III (100%) — 3 lottery entries, ≈46% projected selection odds for cap-subject employers. Source: US Department of Labor LCA disclosure data (Oct 2025 – Jun 2026).
- Confirmed live todayWhen a source last listed this job as open.
US H-1B: cap-subject employers enter a lottery weighted by wage level — Level I gets 1 entry, Level IV gets 4 (DHS projected selection odds ≈15% at Level I to ≈61% at Level IV). Universities and non-profit research employers are cap-exempt. The $100,000 fee for new petitions from abroad is currently blocked by a court order (appeal pending).
A verdict summarises public evidence; it is not legal advice and never a guarantee — the employer and the immigration authority decide. Sign in to factor in where you can already work.
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Sponsor Radar — Renesas Electronics America INC
The US Department of Labor certified 56 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 18 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
Past sponsorship or register membership never guarantees sponsorship for this vacancy or for you. Full Sponsor Radar for Renesas Electronics America INC →
About the role
We are seeking a highly skilled and motivated Senior Product Support Engineer with advanced expertise in Altium solutions, PCB design workflows, and enterprise engineering environments. This role serves as a senior technical leader within Customer Support, providing expert support for complex customer-reported issues involving Altium Designer, Altium 365, Enterprise Server technologies, library and data management, and integrations with PLM and other enterprise systems. The successful candidate will investigate and resolve challenging technical issues that occur within customer environments, perform deep root cause analysis across multiple technologies, collaborate closely with R&D and cross-functional teams, and mentor fellow support engineers. Success in this role requires deep hands-on experience with PCB design, electronic product development workflows, and Altium products. Working knowledge of enterprise systems, PLM integrations, authentication technologies, and related infrastructure is also highly valued. This position is focused on supporting and troubleshooting Altium products within complex customer ecosystems rather than providing consulting services or designing customer enterprise architectures. The ability to understand how our products interact with PLM, enterprise data management platforms, identity management systems, and other connected technologies is critical to effectively diagnosing and resolving customer issues. Key Responsibilities include but not limited to: • Take ownership and support a prioritized customer base and accounts defined by management • Serve as an escalation resource and document technical findings for broader consumption across Product Support Engineering and other stakeholders. • Support the entire customer base through a variety of channels, with a focus on FAQs, Knowledge Base articles, Online Help, and Community Forum participation. • Document all customer issues, case activities, and escalations in accordance with support processes. • Drive root cause analysis efforts for high-impact customer escalations and coordinate with R&D, Product Management, and Engineering teams. • Create technical content such as online help, user guides, video tutorials, knowledge base articles, quick start guides, and similar materials. • Provide live coaching and assistance to team members. • Act as a senior technical escalation resource, independently driving resolution of highly complex customer issues and providing technical leadership across multiple product and workflow domains. • Test pre-release products and features while helping prepare technical teams for upcoming releases. • Maintain a high level of knowledge and professionalism • Bachelor’s degree in Electrical, Electronics, Computer, Mechatronics Engineering, or equivalent • A solid understanding of electronic design software, verification and automation • Advanced experience supporting PCB design workflows is required. Experience with Altium products and platform solutions is strongly preferred. • 6+ years of experience in PCB design, electronic product development, EDA software support, or closely related engineering environments. • Previous Experience in Technical Support role preferred • Fluent in English • Fluency in additional languages is a plus • Excellent verbal and written communication skills • Deep knowledge in PCB Design is required, along with expertise in one or more of the following: High-Speed Design, RF Design, Signal Integrity, Power Integrity, Data/Library Management, PCB Manufacturing, PLM Workflows, Enterprise Data Management, Enterprise Integrations, or Enterprise Server Technologies. • Experience supporting customer environments that include PLM, enterprise data management, authentication systems