eBilling Supervisor

Gibson Dunn is a leading global law firm, advising clients on significant transactions and disputes. Our exceptional teams craft and deploy creative legal strategies that are meticulously tailored to every matter, however complex or high-stakes. The firm’s work is distinguished by a unique combination of precision and vision. Based in our Los Angeles, Century City, Orange County, Palo Alto, San Francisco, Dallas, New York or Washington D.C. offices, the eBilling Supervisor will be an integral part of the eBilling and Billing Team. The eBilling Supervisor should demonstrate a mastery of the electronic billing process as a whole and will be responsible for the analysis and resolution of complex eBilling issues involving electronic invoice reductions and rejections, including coordinating with involved parties to ensure that appropriate communication is consistently maintained. The candidate must be very flexible and highly committed to quality, customer service, teamwork and supporting Firm and department goals in a fast-paced environment. This role reports to the Senior Billing Manager. Responsibilities include: • Supervising, training, motivating a team of eight to nine direct reports and contributing to the development and advancement of team members by setting goals for performance and deadlines that comply with the Billing Department’s plans and vision. • Organizing workflows and ensuring that direct reports understand their duties or delegated tasks, and monitoring employee productivity and providing constructive feedback and training when needed. • Enhancing an existing organizational system for the eBilling team to track and follow up with clients and firm contacts to resolve ongoing issues such as invoice rejections and resubmissions, and communicating with the management team on a daily basis by providing updates and recommendations to address all eBilling-related holdups. • Developing solutions to ensure corrective actions are in place for future submissions by analyzing rejection trends and patterns and ensuring corrective actions are in place to limit or prevent future reductions and rejections. • Tracking resubmission deadlines across a variety of key corporate clients and coordinating with billing specialists regarding pending issues to resolve reductions in a timely manner, and communicating with the Supervisors and the Regional Managers involving areas of concern and non-performance. • Demonstrating a strong understanding of client guidelines and contractual billing arrangements to develop a holistic approach toward recommendations for appealing or challenging reduced and rejected invoices, and performing the necessary, accompanying background research for invoice submissions with available resources. • Liaising with Client Accounts (Collections) Team, billing specialists, and client representatives in all aspects of the electronic invoice submissions and appeals process by providing expert-level, subject matter support. • Demonstrating a mastery understanding of the functionality and submission requirements for all major eBilling sites and understanding the nuances of each site and their requirements for submission. Sites include, but are not limited to: LegalTracker, CounselLink, TyMetrix360, Collaborati, Passport, CounselGO, BillingPoint, Corridor. • Utilizing Excel functions to efficiently pull reports, create spreadsheets and manipulating complicated LEDES files (LEDES1998, LEDES98BI, LEDES98BI V2, XML) and troubleshooting technical issues for submission. • Working collaboratively with the eBilling Supervisor as a team member to support current e-billing processes, schedules, and workloads that promote effective work practices for the eBilling Team, and completing special projects and ad-hoc reques