Jobs / India / Crunchyroll LLC
Director, Regional Operations
Crunchyroll LLC · 🌍 Mumbai, Maharashtra, India
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Sponsor Radar — Crunchyroll LLC
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About the role
About Crunchyroll Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it’s powered by the anime content we all love. Join our team, and help us shape the future of anime! Role Overview The Director, Regional Operations will lead the operational execution required to make Crunchyroll’s content, marketing, and partner initiatives locally relevant, accessible, launch-ready, and consistently delivered across the region. This role will oversee content localisation and operational readiness across local-language dubbing, regional à la carte channel operations, marketing localization, communications, and partner assets. The Director will establish market-specific standards, coordinate execution from planning and production through launch and continuous improvement, and ensure that regional teams and partners can deliver high-quality experiences reliably and at scale. The ideal candidate combines strong operational leadership with cultural fluency, cross-functional influence, structured problem-solving, and a deep commitment to the regional fan experience. Key Responsibilities Regional Localization, Content and Marketing operations • Lead the execution of regional localization requirements across content, product, marketing, communications, customer experience, and partner assets. • Establish and maintain market-specific language, cultural, editorial, accessibility, quality, and operational standards. • Ensure localized experiences are accurate, culturally appropriate, accessible, timely, and consistent with Crunchyroll’s global brand. • Incorporate regional fan insights, language trends, cultural context, and market feedback into localization and operational improvements. • Coordinate regional execution for launches, campaigns, partner activations, service changes, and other business-critical initiatives. Dubbing and Content Operations • Oversee the planning, production, delivery, and quality control of local-language dubbing and related localization workflows. • Coordinate localization activities from production and quality assurance through launch and ongoing improvement. • Manage localization capacity, production schedules, workflows, quality controls, and performance metrics. • Partner with relevant content, product, marketing, and business teams to ensure regional requirements are understood and incorporated into planning. • Maintain visibility into localization coverage, delivery timelines, quality issues, and operational constraints. Regional Channel and Partner Operations • Oversee regional à la carte channel operations and support consistent day-to-day execution across applicable markets. • Coordinate operational readiness for partner launches, activations, channel changes, and market-specific initiatives. • Ensure regional teams and partners are prepared for service changes, operational dependencies, regulatory requirements, incidents, and business continuity needs. • Establish clear operating rhythms, escalation paths, and accountability mechanisms for regional partners and internal stakeholders. • Monitor partner execution, identify readiness gaps, and drive timely resolution of issues affecting the fan or partner experience. Vendor, Capacity, and Performance Management • Manage localization vendors and operational partners, including performance, capacity, quality, cost, and delivery expectations. • Establish appropriate workflows, service standards, quality controls, and reporting mechani