Jobs / United States / Gallup INC
Lead Consultant — Customer Experience
Gallup INC · 🇺🇸 Chicago
Sponsorship verdict
Sponsorship possible
One solid signal, not two — worth applying, and worth asking about sponsorship early.
- Employer is on a government sponsor recordThe US Department of Labor certified 29 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 4 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
- The posting doesn’t mention sponsorshipSilence isn’t a refusal — ask the recruiter before investing much time.
- No salary bar for this routeH-1B has no fixed salary bar: the employer must pay at least the prevailing wage for the role and area. Cap-subject employers enter a lottery weighted by wage level. Source: https://www.federalregister.gov/documents/2025/12/29/2025-23853/weighted-selection-process-for-registrants-and-petitioners-seeking-to-file-cap-subject-h-1b, rules effective 2026-02-27.
- Confirmed live todayWhen a source last listed this job as open.
US H-1B: cap-subject employers enter a lottery weighted by wage level — Level I gets 1 entry, Level IV gets 4 (DHS projected selection odds ≈15% at Level I to ≈61% at Level IV). Universities and non-profit research employers are cap-exempt. The $100,000 fee for new petitions from abroad is currently blocked by a court order (appeal pending).
A verdict summarises public evidence; it is not legal advice and never a guarantee — the employer and the immigration authority decide. Sign in to factor in where you can already work.
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Sponsor Radar — Gallup INC
The US Department of Labor certified 29 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 4 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
Past sponsorship or register membership never guarantees sponsorship for this vacancy or for you. Full Sponsor Radar for Gallup INC →
About the role
Go beyond measuring customer experience. Change it. As a lead consultant on Gallup’s Customer Strategy team, you’ll help change the customer experience at Fortune 1000 organizations. You’ll bring a customer-first perspective to your clients, helping them understand what their customers experience and how their employees can strengthen customer relationships and business outcomes. What You’ll Do • Advise senior client leaders on customer experience strategy, translating customer insights and analytics into practical, prioritized action • Partner with account teams to uncover and activate customer experience growth opportunities across Gallup’s client portfolio • Diagnose complex customer challenges and shape customized solutions, from initial discovery and proposal development through implementation and delivery • Measure customer engagement, introduce service values, enhance brand reputation and develop other customer experience strategies unique to your clients • Connect Gallup’s employee engagement expertise to customer outcomes, helping client leaders understand how their people can create exceptional customer experiences • Leverage third-party customer experience technologies and platforms when needed to create the right solution for each client • Help evolve Gallup’s customer experience approach by bringing fresh perspectives, sharing methods and learnings, and building capability across the firm Who We Want • Customer-first strategists who understand what matters most to customers, know how employees shape customer experiences, and develop strategies that strengthen customer relationships and business outcomes • Trusted advisers who combine analytical credibility, business acumen, compelling communication and a sophisticated presence to challenge assumptions and influence internal and external partners • Curious builders who thrive in ambiguity, challenge the status quo and enjoy creating customized solutions rather than relying on an off-the-shelf answer • Collaborative growth partners who build authentic relationships, work across teams and proactively uncover opportunities to expand Gallup’s impact, grow client accounts and generate revenue • Driven achievers who take ownership and pursue exceptional outcomes with the confidence, agility and follow-through needed to move clients and colleagues to action What You Need • Bachelor’s degree required; master’s degree preferred • At least five years of paid professional experience in customer experience, customer strategy, customer insights or a related field, such as customer experience consulting, solutions consulting, account management, client success, management consulting or enterprise customer insights, required • Demonstrated experience turning customer insights and analytics into recommendations and actions that improve client or business outcomes required • Familiarity with customer experience technology platforms such as Qualtrics, Medallia, Forsta or similar platforms preferred • Ability to travel approximately 25%, primarily within the U.S. and Canada, required • A commitment to working on-site at Gallup’s Chicago office at least three days per week when not traveling required • Eligibility to work in the U.S. required; this position is not eligible for employment visa sponsorship What You’ll Experience • Mission-driven work: Make a meaningful difference in the world with your unique contributions, commitment to service and exceptional outcomes. • An empowering culture: Collaborate with smart, passionate people who love what they do and welcome your ideas, perspectives and experiences. • Learning and development: Grow in your career as we invest in what you do best, encourage curiosity and create an environment where it’s safe — and expec