Account Manager

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About the role

#Team Nextdoor Nextdoor (NYSE: KIND) is the essential neighborhood network. Neighbors, public agencies, and businesses use Nextdoor to connect around local information that matters in more than 350,000 neighborhoods across 11 countries. Nextdoor builds innovative technology to foster local community, share important news, and create neighborhood connections at scale. Download the app and join the neighborhood at nextdoor.com . Meet your Future Neighbors Nextdoor Account Managers are a diverse, driven, and strategic group of client services and salespeople focused on connecting brands with our community of neighbors through our growing portfolio of advertising products. The team culture mirrors the larger business focus, relying on building trusted relationships both internally as well as with our partners. The team drives results for our brand partners while creating neighbor value. We're a purpose-driven company and we're recruiting like-minded client services professionals who are as passionate about customer value as they are professional growth, and building a culture of belonging. At Nextdoor, we operate in an AI-first environment and expect every team member to actively use AI tools as part of their workflow. We aren't looking for prompt engineers; we’re looking for people who use tools like Claude, Gemini, ChatGPT, and Glean to challenge their own thinking and take full ownership of AI-assisted outputs. We also offer a warm and inclusive work environment that embraces a hybrid employment model, blending an in office presence and work from home experience for our valued employees. The hiring team will go over these expectations with you if you are being considered for a role near one of our offices in San Francisco, Los Angeles, Chicago, Dallas, New York, and London. The Impact You’ll Make Nextdoor’s Account Management team helps advertisers by connecting them with our hyper-local community of neighbors across the United States through our native advertising platform. We are seeking a results-oriented Account Manager to join the Advertising Solutions team and grow our advertising partnerships on Nextdoor. You’ll work with brands and agencies to execute buys on the platform, while also partnering with product management and engineering teams to provide feedback and identify opportunities to improve the efficacy of our product. You’ll bring a passion for driving customer value and business outcomes, with a track record of retaining and growing customer relationships. Your responsibilities will include: • Manage all aspects of an advertiser’s platform buy, from customer onboarding to campaign execution • Build and manage strong partnerships with brand and agency partners; own day-to-day communication to ensure campaign success • Provide excellent customer service by proactively monitoring campaign delivery and performance, and solving campaign-related issues in a timely manner • Own data-driven upsell and renewal conversations to retain and grow advertising partnerships • Leverage internal tools and dashboards to analyze and optimize performance • Be a platform expert; cultivate a strategic approach to product adoption through deep knowledge of your customer's business challenges and our platform’s solutions • Create and present strategic POVs, campaign wrap-ups and/or Quarterly Business Reviews to clients • Work cross-functionally to ensure all aspects of a campaign are executed flawlessly • Participate in in-person Nextdoor events such as trainings, off-sites, volunteer days, and team building exercises • Build in-person relationships with team members and contribute to Nextdoor’s company culture What You’ll Bring To The Team • 2-5 years of experience in account management or client services at a digital m

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