Services Operations Analyst - GTM Operations

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About the role

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers. When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing. Services Operations Analyst - GTM Operations Why We Have This Role As a part of our team, you will focus on creating internal programs, plays, and content targeted at our biggest growth opportunities and risk areas for our GTM teams. You will work closely with members of the Qualtrics Leadership, Customer Success, Sales, Product Management, Product Marketing, Solution Strategy, and Enablement teams to help identify strategic priorities for the business, develop go-to-market plans, and help the team execute on product-focused initiatives. How You’ll Find Success • Able to build and maintain strong senior relationships. Can push senior leaders to make decisions and take action. • Can drive consensus with various stakeholders and is able to align on next steps and take action to move forward through very ambiguous situations. • Able to execute and finish large impact projects while designing scalable and repeatable processes. • Enjoys working with and leading others who aren’t part of their specific organization. Understands how to build credibility and influence others to achieve an objective. • Strong data analytics and translation skills. Ability to find key themes in the data, develop strategies based on the themes. How You’ll Grow • In this role, you will be able to grow from handling one part of a very large project all the way up to owning a large program that has executive sponsorship • You will be able to dig into details of spreadsheets and present to C level executives • You will have autonomy to identify large company challenges and put together a plan and go and fix them Things You’ll Do • As a member of the GTM Programs team, you will be working on critical field programs that span all product lines and align to company big bets. Our team members will contribute to these high-priority initiatives by taking part in the planning, project management, and execution of these key company initiatives, and by leading cross-functional work streams. Example projects include: • Measure and optimize service offerings to help drive better customer experiences, improve renewal rates, and increase ACV. • Identify and create improved processes related to driving new ACV, increasing renewal rates, and/or saving time for the field teams. • Develop playbooks that help managers/account teams spend their time doing the things that most impact their team’s performance in hitting their key metrics. • Additional example responsibilities may include: • Drive increased renewal rates and new business by giving weekly report outs to the product leadership teams on renewal and growth performance. • Increase new business by planning targeted campaigns and plays for key growth strateg

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