Senior Product Designer, Growth

Upgrade helps customers move in the right direction with affordable and responsible financial products. Since 2017, we’ve helped over 7.5 million customers access over $42 billion in consumer credit. With a relentless focus on improving our customers' financial well-being, we build products that put more money in their pocket and support their journey toward a better financial future. We’re backed by some of the most prominent technology investors and were most recently valued at $7.3B. We’re consistently recognized for our collaborative and inclusive culture. Most recently, we were named one of the World’s Top Fintech Companies by CNBC, Best Places to Work by Built In, Best Places to Work by the San Francisco Business Times, America’s Greatest Workplaces by Newsweek, Best Startup Employer by Forbes, and Healthiest Employers by Phoenix Business Journal. We’re looking for new team members who get excited about designing and delivering new and better products. Come join us and help build a better financial future for millions of people. The Opportunity Growth is where Upgrade turns its mission into new customer relationships, and we're looking for a Senior Product Designer to join our amazing team of designers, product managers, marketers, and engineers. Reporting to the VP of Design, you’ll work on Upgrade’s newest products, including Boost Money™, BoostCash™, our mobile banking products, and new AI initiatives. You'll play a central role in how customers discover us, sign up, and come back: from their first BoostCash™ advance, to a successful direct deposit switch, and all the way to their first cash-back reward. This is high-impact work, where thoughtful design directly helps customers move in the right direction with their money. You'll work on projects like onboarding and eligibility, offer presentation, subscription conversion, and direct deposit switching. You'll also shape the end-to-end experience of an AI agent that takes care of the tedious work for our customers. We’ll measure ourselves by activation, conversion, and retention, and earn those numbers by continuously improving the experience on the customer's behalf. This role is perfect for someone who thrives on ownership, moves fast, and wants to see their work make a positive impact on our customers’ financial journeys. Please note that this role is based in San Francisco, and you'll be coming into the office on Tuesdays and Thursdays as well as for company events. We will not convert this role to remote in the future. What You'll Do • Own product design for Boost Money™, BoostCash™, our mobile banking products, and new AI initiatives. • Partner with Product, Marketing, Engineering, and Legal teams to turn exploratory concepts into actionable flows, prototypes, and polished experiences that ship to customers. • Ship, test, and iterate on design work that grows activation, conversion, and retention, and with them our base of funded, active customers. • Make eligibility, fees, and repayment clear the first time. Our best-performing designs are the ones customers don't have to call support about. • Manage several projects at once across product lines and keep stakeholders aligned. • Contribute to and maintain the Upgrade Design System, ensuring consistency, quality, and efficiency across Upgrade’s platform of products and services. • Mentor junior designers on Figma best practices and on AI and automation, and help strengthen our team's process and culture. What We Look For • 6+ years of experience in product design with a consumer mobile focus, and a track record of owning the user experience end to end, from strategy to production, in collaboration with Product, Marketing, and Engineering. • Excels in an agile environment with many stakeholders, with a